Genesis of Corona Auto Repair Service

Service was excellent. Everything pertaining to the dealership was top notch.

We were extremely happy with the service and Rachel!! The car was clean and ready when they said it would be. Couldn’t have been any easier or pleasant.

Oscar kept me in informed and everything was good

Please call me

I am very disappointed with my service today. I came to get an oil change and a tire rotation. It's been 4hours and they are barely working on the vehicle. They told me it would take anywhere between 2-3 hours. You would assume after 3 hours someone would talk to you or tell you what's going on. Nothing. I had to ask the guy what's going on with my vehicle approximately 20 minutes ago and he tells me they are barely working on it and then they still have to wash it. I told him I don't want him to wash it as it's going to take 4-5 hours. No thanks. It's just doesn't seem reasonable that it's taking 4 hours for an oil change. Crazy. The service department needs to do better. Customer Service is out the window. Communication should be priority and it's obviously not.

Very professional,polite and communicative.

This is the second Genesis GV brought to you. Both cars (GV70 and GV80), when I got them back, the aftermarket Subwoofer I had in the car was disconnected. Quite frustrating

Awesome experience I was very impressed by the Service from dropping off my vehicle to when I picked up my vehicle

Great customer service experience

The service felt underwhelming. I brought my car in for a recall issue. Also, I asked about the oil consumption test as the car has been running rough. This happened before, and I was told that the car had run out of oil. However, I never had an oil light come on in the car either time. I never received an update about my service. I consistently had to call in to try to get information. The next day I returned the rental in the morning and assumed the car would be done hours later only for me to call as I pulled off the exit and be notified that I had to give approval for a recommend service. A service advisor never called me to ask about the additional service. I declined, and my car wouldn’t be available for another 1 1/2 hours. I came the next morning and the car was ready and clean, thank you. I spoke to Pat the GM about my experience and I’m not sure if I was dismissed as I never received another update from the service department about my car. I still don’t know if they investigated why twice my car ran out of oil without a low oil light on. Maybe the light doesn’t work? Maybe this is all a “one off” experience - we will see. By the way I responded to the auto text twice for someone to call me after it asked if I had questions. That seems to work as well as my oil light does. Regards Shawn Kohler

Amazing service. Thank you to Mayra, the drivers and your service team. Truly exceptional.

Thank you for your excellent service.

I have been extremely impressed with the service department. My car has gone in a total of 3 times and everything has gone very smoothly. I haven’t had this good service in a very long time. My G80 will only be serviced by Genesis of Corona!

Daniel was very helpful and very satisfied with service I received. Excellent customer service

Cardinale Genesis staff is friendly and very helpful. However, Genesis needs to up their game. Need to resolve defects in quick time. Have two issues with Genesis care without any immediate resolution. 1. Covers in the trunk. Very flimsy design. 2. Road noise coming from the car roof.

Very satisfied

Exceptional service

Follow up was great, felt concerns were heard .

I will never come back to this dealership location. I felt like the service dept backed me into the corner and wasn’t very helpful with my situation.

Daniel was great!!!