Rachel was very helpful and patient through every step of the way. Made it easy and quick which is what we like. Also the free car wash at the end was the cherry on top. We will continue to make our appointments at this location. Thank you!
5/18/2024
Francis W. VERIFIED CUSTOMER
Love the valet service. Always on time and very helpful. Thank you ????
5/18/2024
Sandra S. VERIFIED CUSTOMER
I arrived at 12:17 and waited 20 minutes before being helped. I was quoted a 2 hr wait time. I was waiting at the dealership while my vehicle was serviced. After 2hrs 30 mins I walked over to inquire when it would be completed and was told 20 mins. After another 30 mins I walked over again and requested to please have the car wash stopped and my car brought around. I was not communicated with or given updates throughout the process as the 2 hrs passed. There was no acknowledgement or apology for it taking over an hour longer than quoted. When requesting my car be brought around the service advisor said that would be fine, I would just need to sign a few papers. She turned around and did not say anything to me after that. So, I walked over to her desk. She placed two papers down on the desk without speaking. I signed them and then walked outside. She did not say anything to me after that.
I understand that sometimes things may be late and it's out of our control, but overall it was a very poor experience as I was not communicated with at all, the lateness was not acknowledged or apologized for and the service advisor seemed upset.
5/18/2024
Harry H. VERIFIED CUSTOMER
He has always shown his professionalism and extra effort when providing service for your dealership
5/18/2024
Eddie L. VERIFIED CUSTOMER
Glendale Genesis mgmt should learn from the Corona division.
5/17/2024
Byung P. VERIFIED CUSTOMER
Very good
5/17/2024
Vinh Phuoc. VERIFIED CUSTOMER
Myra & Oscar provided excellent service. I was very please to have had them as my customer service reps today!
Many thanks to Myra and Oscar!
5/17/2024
Jeffrey C. VERIFIED CUSTOMER
Dan was courteous and professional. It was a good first time experience at Corona Genesis ????????
5/17/2024
Riad W. VERIFIED CUSTOMER
Great service
5/16/2024
Steve H. VERIFIED CUSTOMER
Can you please revamp your procedure when dropping off a loaner. You should have everything on file with the CDL and insurance. Also you had my car 6 days and it came back without being charged. This causes me delays once it comes back. It would be nice if I had at least 80% when delivered back home.
5/16/2024
Judy M. VERIFIED CUSTOMER
Daniel was very helpful! I will ask for him when I need service. Your dealership seems understaffed. Not easy to get someone on the phone either! Your physical space is amazing. I wish you well as you grow into providing an excellent service experience for the brand you represent!
5/16/2024
Juan Carlos. VERIFIED CUSTOMER
Daniel was very helpful throughout the time my vehicle was receiving service.
5/16/2024
Daniel E. VERIFIED CUSTOMER
Genesis of corona it’s the best Daniel and his other partners very helpful thanks for everything. See you next time
5/16/2024
Ruth S. VERIFIED CUSTOMER
None of the additional concerns that were mentioned were fixed
I had mentioned several items of concern when my car was picked up and doesn’t seem that the issues were addressed.
5/15/2024
James W. VERIFIED CUSTOMER
Dan was very nice and on top of his game. He was very informative. I will definitely ask for Dan on my next trip for services. Thanks.
5/15/2024
James H. VERIFIED CUSTOMER
Thanks Oscar
5/13/2024
Charles M. VERIFIED CUSTOMER
On the service record, it stated that vehicle would be ready by 7p the same day. I didn't receive my vehicle till 3p 2 days later.
5/12/2024
Andrea M. VERIFIED CUSTOMER
I am completely satisfied with the ease of it all. No hassle, no line, minimal wait. The best part of it all was when I picked up my vehicle and she was walked and gleaming! It’s the little things that do it for me. Thank you, Myra sand thank you, Genisis.