10/10 perfect service. Give Daniel a raise and promotion
4/20/2024
David G. VERIFIED CUSTOMER
Unsatisfactory from the start and continued to get worse. Very disappointing service experience, especially since it was my first scheduled maintenance with my first Genesis vehicle. I’m beginning to question my decision to switch from BMW to Genesis. Or maybe it’s simply the Corona dealership and its personnel. I will not be completely satisfied with my overall experience due to the negative nature of what unfolded today.
4/20/2024
June H. VERIFIED CUSTOMER
Excellent communication, listened to my concerns, fixed the issue, pleasure to work with.
4/20/2024
James A. VERIFIED CUSTOMER
The issue with my vehicle was not resolved. On the service order the issue was described incorrectly, and then found not to be occurring, perhaps intentionally. When discussing the issue your service advisor acknowledged the problem and said he does not know how to fix it. I’m now going to another Genesis dealer.
4/19/2024
Richard L. VERIFIED CUSTOMER
Unusual & outstanding. Awesome experience, especially in the auto industry. I’ve driven Lexus the past 23 years. You people are 10 +.
Thanks
Rick
4/19/2024
Janice B. VERIFIED CUSTOMER
This has been the worse experience I’ve had since owning a car. I’m being told I was sold a standard car warranty which means my problem couldn’t be resolved unless I pay out of pocket or go to someone else other than Genesis service. I’ve tried to get help but no one seem to want to deal with it. This is terrible. All because I got a crack in my windshield. I feel mislead and confused about it all. I will be escalating this to corporate Because this is not something I created. I just don’t understand how this could have happened. I feel manipulated and hate I ever bought a Genesis at this point. I hope the survey is true that someone will be contacting me because I don’t trust anyone there at the Genesis office at this point. I have documented everything
4/18/2024
Elizabeth N. VERIFIED CUSTOMER
Great customer services and staff. Very efficient and timely
4/18/2024
Daisy T. VERIFIED CUSTOMER
Always a pleasure getting my service done at Genesis of Corona. Rachel Bown has excellent customer service.
4/18/2024
Gregg J. VERIFIED CUSTOMER
This was my first valet service experience & it was very pleasant. Drake picked my baby (vehicle) up & Danny returned it the next day. They took very good care of my baby. Thanks again.????????
4/18/2024
Steve H. VERIFIED CUSTOMER
Great communication
4/18/2024
Ana S. VERIFIED CUSTOMER
I really appreciate the customer service I received with Dan. He was extremely professional and helpful.
I always brag about you Genesis team.
4/17/2024
Janzel P. VERIFIED CUSTOMER
Every point of contact with the team were professional and friendly. The ownership experience tops that of the likes of BMW which we also own and don’t get the same type of service.
4/17/2024
Norman G. VERIFIED CUSTOMER
Outstanding service. Please forward survey to ****-****-xxxx email rewa
Rewana is main contact for this vehicle.
4/15/2024
Patricia S. VERIFIED CUSTOMER
I’m very thankful for the valet service. Thank you for the extra touch of bringing Starbucks, too.
4/15/2024
Hector R. VERIFIED CUSTOMER
Daniel Gersna went above and Beyond to help me retrieve my wallet that I had accidently forgotten in the loaner car that i returned a few hours before i realized it was gone. Thank you Daniel.
4/14/2024
Derial O. VERIFIED CUSTOMER
I was very happy with the service from Genesis . Rachel was extremely professional and answered all of my questions of concern. Thank you so much.
4/14/2024
Gary T. VERIFIED CUSTOMER
Mayra did an excellent job in follow up and ensured we were satisfied with our Genesis service appointment.
4/13/2024
Paul N. VERIFIED CUSTOMER
I found Dan Gersna to be a very welcome addition to the Service team at Genesis. He is extremely easy to work with. He is very personable, answers questions thoroughly, and provdies accurate feedback in a timely manner. I enjoy working with him.
4/12/2024
Antonio F. VERIFIED CUSTOMER
The service was done quickly and without any issues.
4/12/2024
James P. VERIFIED CUSTOMER
Myra was great but my car was returned with a scratch on the right side rear door and the fuel take had 77 miles left in it. That's not how it left my home.