Eddy's Toyota Auto Repair Service

I was truly satisfied. I couldn't ask for better service.

Jeremy was professional and very courteous. He gave us Status of the truck’s repair. Thank you again Jeremy.

We are Toyota people. 2 Avalon's. 2 HiLander's one Venza. Currently we have a Grand Hilander, 2 Tundra's, and a Lexus 330. Edy's had issue's with their shop. We hated to Jump ship, but felt like we had no choice. We came back for General maintnence.2 service's went smooth and were treated with respect and the staff was exceptional.

Excellent service.

Jason has always gone above and beyond to make sure I am well taken care of. He is very personable, professional and courteous!! I appreciate him making me feel like I am his most important customer. Definitely a job well done!!

Instead of Leeson telling me that my car was ready he sent a text I was not expecting. I waited 20 minutes past the time my paperwork stated before another employee informed me that the work was done. He did not tell that they would not be doing all of the work I had requested He was defensive before we even got started....

Again, i had oil synthetic change, recommended mileage for next one is 10k but tech wrote mileage + 3k. And they didn’t clear “maintenace required “ code so now i don’t knowv when the next maintenance required is due to old message. I drive a lot and need to know these key factors. At least 2nd time i have left and had to return (i didn’t this time due to time constraint)

Thank you

Don’t call.

Thanks for car care!

Tyler is the absolute best!! Professional and answers all questions

The Service Department is Excellent. Great service and very friendly helpful people. Thank you Elliott.

Taylor is awesome

Great service today!!!

Good job

3% credit card fee, that’s ****. How about a 3% discount for paying cash.

You guys did a great job, thank you. I'm disappointed in my toyota care package that was part of the purchase of the car. In 2 years time, Toyota paid for 1 oil change and service, the rest was in me. It's a timing thing I understand but still ****.

Excellent service by Tim and his team.

I was told on the phone when I scheduled that the service I had done should take 2-3 hours. Leeson was glad to hear that and said he tries to overstate rather than understate how long it should take. I checked in at 1:20 and he volunteered that I should be out by 4:00. My Discover Card receipt was printed at 4:51 and then I waited another 5 minutes or longer for my car to show up. I should mention that I waited at the store. I got concerned and went out to the service area around 4:20 as I'd not seen Leeson in the area for about an hour. Another advisor pinch hit for him from there and then started to check me out with the total bill being about $100 more actual and had to reprint the bill to correct an error that wasn't explained to me, but which brought it down to about what I was told upon check in. However what I wasn't told at any point was that paying by credit card would add 3% to my bill and that was all I was carrying. I would have brought a debit card and saved $14.50 had I been advised when I scheduled. To his credit the guy who checked me out left my mailer coupon discount at $60 to compensate for the long wait and the initial bill error even though when the bill came down the coupon only allowed $40 discount. I feel I've noticed continul turnover in service advisory staff since my first visit after I bought my Toyota. I hope the techs who work on my car are a more stable group and the quality of work done out of sight is of higher quality than the service dept. facing the public. I feel the public-facing service department is well-meaning and I'm not targeting any speicific individuals for criticism, but I haven't been at all impressed with it compared to other places I've previously experienced and it seems to me that Eddy's has an intrinsic issue that doesn't do anything to make me confident in it.

Timely & professional!