Very good service, friendly knowledgeable, good experience
5/6/2024
PAULA P. VERIFIED CUSTOMER
When I got in my car, the radio station was switched to rock and was turned up, the moon roof cover was pushed back, the clock was totally off and the car seat heater was on. (The last may have been my fault, but not the others. I did have the battery replaced, but it would have been nice to have everything reset. The inspection video was a visual inspection only, excluding the tread measurement. When I paid the bill, I had to pay a 3% surcharge of approx. $25 for using a credit card. I would have brought a check if I had known that.
5/5/2024
Bronna H. VERIFIED CUSTOMER
Our Toyota notified us of required maintenance which was simply a tire rotation... only took 30 short minutes.
5/5/2024
JAMES M. VERIFIED CUSTOMER
My final bill was over $700 not Including tax. I had ask to apply the coupon when my service order was written up in the morning. So it should be $70 off. When I got my bill it did not have the discount coupon of $70. He applied the coupon. I did not realize that he applied only $57. I noticed the amount when I got home so I am mentioning it in this comment box. He did not go over the changes with me.
5/4/2024
AMY P. VERIFIED CUSTOMER
Tim did an excellent job
5/4/2024
CHAU D. VERIFIED CUSTOMER
Thank you for supporting
5/4/2024
LAURA M. VERIFIED CUSTOMER
He was very personable and helpful!
5/4/2024
MAE W. VERIFIED CUSTOMER
Gerard was awesome. He provided me with excellent customer service. Thank you so much. Sincerely yours, MAE W
5/4/2024
CODY L. VERIFIED CUSTOMER
Toyota Tacomas are the best.
5/4/2024
Carly A. VERIFIED CUSTOMER
Tyler always gives amazing customer service!
5/4/2024
VANESSA B. VERIFIED CUSTOMER
Tyler was very helpful. Excellent customer service! Thank you very much.
5/4/2024
JOY B. VERIFIED CUSTOMER
Thanks for all your help Tyler!!
5/3/2024
LANCE D. VERIFIED CUSTOMER
Gerardo always goes out of his way for all of his customers and when you're there, you feel like he really cares about your vehicle i've purchased nine Toyota Tacoma from your company and I will probably purchase my 10th one soon thank you so much LANCE D
5/3/2024
RICHARD G. VERIFIED CUSTOMER
Tim is always great to work with.
5/3/2024
OREN F. VERIFIED CUSTOMER
I made a 10am appointment to get my tires rotated.
The price of the tire rotation was what I was quoted when I arrived .
As soon as they knew that I needed new tires
And that they were NOT going to do the tire rotation
I should have been told!!
If they were going to do other things, please tell me,
what to expect as far as price and waiting time.
They had my cell #
AND I was ON THE OTHER SIDE OF THE GLASS WINDOW!
2hrs. 45 minutes I waited
And waited with no communication!
The problem with the radio screen was not a big deal and I should have had a choice of wether to stay another 2 hours to have it checked. Which… was not resolved.
Communication with me during the 2hr. 45min wait of what was going on would have helped. Don’t want to come back!
5/3/2024
CAROL S. VERIFIED CUSTOMER
Excellent customer service!
5/2/2024
WICHITA T. VERIFIED CUSTOMER
I gave Hong my email address to correct your records and stop Eddys from bothering my boss. This survey went to my boss again. He apparently didn’t listen.