He was very honest which is appreciated. Used to deal with tricksters mechanics so I see huge difference
6/13/2024
Kirstin Z. VERIFIED CUSTOMER
Jason Isaacs, Asst Service Manager, was excellent. He answered all my questions and he was great to work with. I will request his professional assistance next time I schedule service.
6/12/2024
Ann B. VERIFIED CUSTOMER
He remembers me, chats with me and very pleasant to work with
6/12/2024
Tom H. VERIFIED CUSTOMER
Will do
6/12/2024
Johnny G. VERIFIED CUSTOMER
Timely and helpful thank
6/12/2024
Jack M. VERIFIED CUSTOMER
Wheel lug nuts way over torqued. I tried to put locking nuts back on each wheel after my tire rotation, they were torqued way over the OEM recommended 76 ft lbs. There's no way those nuts would loosen if I have to change out a flat tire on the side of the road with the tire wrench that came with the vehicle.
6/11/2024
Anthony H. VERIFIED CUSTOMER
Thanks for your continued professionalism.
6/11/2024
Allan S. VERIFIED CUSTOMER
Thanks
6/11/2024
Laura K. VERIFIED CUSTOMER
Service was very good.
6/11/2024
Susan D. VERIFIED CUSTOMER
quick and efficient
6/10/2024
Joshua G. VERIFIED CUSTOMER
Service advisor tried to convince me the GR Corolla didn't require oil changes every 5000 miles.
6/10/2024
David K. VERIFIED CUSTOMER
Came in for a key and fob. I knew fob would be pricey plus programming. There is no receiver on my truck so I spent 353$ on a key. No wiggle room on price. I feel I paid for a service I did not receive.
6/9/2024
Tamara D. VERIFIED CUSTOMER
The team was very friendly and very kind they recommend new tires but didn't push for me to buy left it up to me if I wanted to get them then or later. You have great friendly people working for you and they are very professional
6/9/2024
Anil B. VERIFIED CUSTOMER
Not honest
6/8/2024
Andrea L. VERIFIED CUSTOMER
He always does a great job!
6/8/2024
Jenni B. VERIFIED CUSTOMER
It would have been helpful to know that you charge a 3% fee for credit card payments. I could have brought my checkbook. Usually it is the smaller businesses and purchases that charge this fee, which is understandable. I find it ridiculous that Eddy’s charges the fee when you are doing so much business and most charges are at least $100. I spent around $2,000 on repairs and services. Most people don’t carry that much cash around, and few people carry checkbooks anymore. I resent being charged $62 in credit card fees to pay for services that I did not expect since the person I scheduled with assured me the engine service required light had to do with my tire rotation (which I questioned her on). I spent over 5 hours waiting and had that extra charge to deal with. I am not sure I will return to Eddy’s for service. It is a hellish place to spend 5 hours with no quiet space to work and get things done. The service manager, however, was very kind and friendly.
6/8/2024
Mervin B. VERIFIED CUSTOMER
Thank you for taking care of my wife and her car while she was there waiting on her car. I appreciate your service and I thank y’all Toyota family Toyota.