Had car looked at on may 11. Told needed tire. I have the warranty they tried to sell me a new one. Called 30 mins after appointment to give them the warranty info so could order tire was told would be in on the 15. Was not finally came in. Told indeed an appoint Thursday 23. They said no problem. Wrote down for the 22. Had to reschedule. Got to appointment. They had not contacted the warranty place to file claim. Like they said would do on the 11th. Had to wait long time so they could re diagnose the tire. Send in claim. This was suppose to be done before I got there.
5/25/2024
Misty E. VERIFIED CUSTOMER
Tyler was great!
5/25/2024
Laura M. VERIFIED CUSTOMER
I wish the scheduling girls could provide more information and answer more questions. I drove from McPherson not knowing that each thing I wanted looked at today would have a fee of around $100. Thankfully that was discussed as soon as I got there. Second, it took forever to diagnose my main concern, while I appreciate the shuttle to and from B&C (after sitting for nearly 2 hours) a little more freedom for out of towners would be appreciated (like a loaner for the day). Then I was flabbergasted when I learned that immediate fixes were recommended just because you didn't have records. I can't drive to Wichita every time I need an oil change just so you have it on file, especially when I'm a teacher that works until 3:30. Finally, I was glad that Leeson explained these things to me today and answered my questions to the best of his ability.
5/24/2024
Dillon R. VERIFIED CUSTOMER
Hong Kou was very helpful with my service visit. Will be back!
5/24/2024
Timothy S. VERIFIED CUSTOMER
Vehicle inspection identified tire balancing & rear wiper as needing service. I agreed with the inspection and indicated to do the work as we’re hitting the road to CA on Saturday. But the work was not done. I guess it was too close to closing. Otherwise, the service was fine.
5/24/2024
Ed B. VERIFIED CUSTOMER
The service team was very helpful. Thank you
5/24/2024
Ed S. VERIFIED CUSTOMER
I was quoted a price by the young lady in the parts dept. with h out any other costs of instillation mentioned. I shared the quote to the gentleman who finalized the cost. He stated that she didn’t know what she was talking about. This shows to me that the process of communication needs to have a check and balance of information for the customers
5/24/2024
Wanda G. VERIFIED CUSTOMER
Would have been Beneficial to have known that a 3% charge would be added to my amount owed for using a credit card for payment. Do not carry checks so had no other option to pay than with a credit card. You might want to let people know this at the time service is scheduled!!!!
5/23/2024
Tim M. VERIFIED CUSTOMER
Appreciate pics and helpful dialog with my wife who took out car in for routine PM
5/23/2024
Howard F. VERIFIED CUSTOMER
Tyler is the best service adviser! Thank you! HowardFord
5/23/2024
Eric M. VERIFIED CUSTOMER
Prices are too much.
Service was fine.
Time to finish was a little long.
5/23/2024
Ken D. VERIFIED CUSTOMER
The tech was wonderful. Great customer service
5/23/2024
Linda M. VERIFIED CUSTOMER
I will request Elliot again in the future!!
5/23/2024
Alexis V. VERIFIED CUSTOMER
I didn't appreciate the spots on my car after you washed it. Won't have y'all do that again. But the people were very nice and professional.
5/23/2024
Doug M. VERIFIED CUSTOMER
My service writer, I always see, and he has been in my service writer once before. Before he was my service writer, he was always so pleasant to me and took care of anything I needed just because I was standing at the counter where he was a partner too. He always has a pleasant attitude and always is interested in how I’m doing and if there’s anything he can do to help. The last two times he has been my service writer, everything has gone smoothly, and I am excited to have him for the duration. Thank you for hiring such a quality individual.
5/23/2024
Dara V. VERIFIED CUSTOMER
It was not fully explained to me What The recall Was actually for. If possible, when scheduling appointments by phone it would be nice to have an approximate time that the service will take.
5/23/2024
Ma B. VERIFIED CUSTOMER
Fast service and very friendly customer service, good people and highly recommended to friends , strangers and family . Thank you
5/22/2024
Tom N. VERIFIED CUSTOMER
I know my appointment to get my tires rotated and oil change was at 3:00pm, but it wasn’t completed until 5:30. Tim did let me know that they were running behind at 5:00.