Tamra was wonderful. She kept me in the loop throughout the experience and was very kind and helpful. My only feedback is that I recommend considering widening the estimated service time to be realistic (think underpromise and overdeliver). I was told when I called to confirm service, as well as at the beginning of service that it would only take an hour, and it took two. I had planned accordingly and skipped breakfast until after the service, which in retrospect I regret doing(but I was able to keep myself occupied well enough). I also wish my car was parked in the service garage instead of outside once it was finished being serviced as it was pouring rain at the time. I get that it was getting busy in there, but making it happen would have made me feel well cared for…all in all, the service was friendly, but the experience felt very typical of a car dealership operationally.
9/22/2024
Leonard E. VERIFIED CUSTOMER
No additional comments
9/22/2024
Kris J. VERIFIED CUSTOMER
Great job!
9/22/2024
Kimberly B. VERIFIED CUSTOMER
Very fast service!
9/22/2024
Megan B. VERIFIED CUSTOMER
Kaylee helped us get my car in for service after I mistakenly scheduled online with the GM Markquart location. She totally rocks.
9/21/2024
Jeffery H. VERIFIED CUSTOMER
**** was an excellent service advisor and very personable! I will continue to have my service there and will utilize the sales when I need a new car!
9/21/2024
Marilyn B. VERIFIED CUSTOMER
Friendly, efficient, helpful.
9/21/2024
Hazel F. VERIFIED CUSTOMER
First time at Markquart; moved from Twin Cities in April. Glad I code Markquart. **** was very easy to work with
9/21/2024
Jackie B. VERIFIED CUSTOMER
He was very polite and had great communication
9/21/2024
Dan M. VERIFIED CUSTOMER
Kaylee did a great job!
9/21/2024
Blaire B. VERIFIED CUSTOMER
Great service all around.
9/20/2024
Samuel L. VERIFIED CUSTOMER
Jack did a great job and was excellent with communication. Was also very generous with squeezing me into an already busy schedule which was greatly appreciated.
9/20/2024
Julie P. VERIFIED CUSTOMER
Hey, I have a tire that went flat tonight! I must have ran over something! I think I have coverage for this. Please advise.
9/20/2024
Katie P. VERIFIED CUSTOMER
It was really great that my services today were completely covered. I think it shows confidence in the product you sell and shows you really value your customers. We bought a certified used highlander 2 months ago and there were a couple things that needed to be fixed. This is the second time we have brought it in. With how awesome markquart has been about the repairs we will definitely be buying our next vehicle with markquart.
9/20/2024
Craig M. VERIFIED CUSTOMER
Everyone is very friendly and helpful.
9/20/2024
Steven Y. VERIFIED CUSTOMER
Kaylee did an excellent job.
9/19/2024
Jonathan F. VERIFIED CUSTOMER
Randy is a great member of your team.
He communicated well about the issue of my vehicle.
Then completed the inspection and repairs within the same day.
Thank you Toyota. Thank you Randy!
9/19/2024
Andrew P. VERIFIED CUSTOMER
Thanks Randy for A+ service!
9/19/2024
Heidy S. VERIFIED CUSTOMER
I’ve talked to other maneuvers there about my car and I’ve never spent the amount I did today
9/18/2024
James I. VERIFIED CUSTOMER
It took 2 hours to get an oil change. No compensation was offered for my time spent such as car washes etc