Jack makes things (good) happen. He’s an asset to the Markquardt team.
9/14/2024
Suzanne F. VERIFIED CUSTOMER
Had oil changed for an estimate of one hour. I expected that. However, no one went over the inspection (tread depth for example) as they have before. I had another estimate of 1/2 hour for the recall inspection of the rear camera when I made the appointment. After waiting an additional hour and 10minutes I went to find someone. Tammy said they couldn’t do the inspection after all because the computer was not working and I would have to come back (my drive is an hour away). Then I waited an additional 5-10 minutes for the car to come out front (she had to go tell someone). I was told the recall inspection might not happen when I got there because of a wonky computer. Why did it take over an hour (and now an extra 2 hour trip) for no inspection or communication with me about that? I was unable to decipher the text that was sent to me after the oil change. I mentioned that to two different people and still no one explained it (what was sent and why). This experience was unlike any other oil changes on this car. The only person I was able to ask questions of was a woman in her office who was on the phone or with other people. The people at the desk couldn’t/wouldn’t answer my questions. Again, different than before. Summary: I was there 2hr and 15min for an oil change.
9/13/2024
David H. VERIFIED CUSTOMER
**** has great customer service skills.
9/13/2024
Herode D. VERIFIED CUSTOMER
Thank you for your service
9/13/2024
Sue Ann. VERIFIED CUSTOMER
Very fast & well done
9/13/2024
Jim R. VERIFIED CUSTOMER
Good followup to issues with trailer wiring
9/13/2024
Shirley R. VERIFIED CUSTOMER
I can always trust **** to find an appointment for my schedule. He is very personable and I enjoy our short conversations. Team ****.
9/13/2024
Lorikay M. VERIFIED CUSTOMER
Thank you so much for helping me with the scratch on my car. Jack was great to talk to you and work with Everyone was real nice
9/13/2024
Al R. VERIFIED CUSTOMER
Always a good experience— thankyou
9/13/2024
Gina M. VERIFIED CUSTOMER
Appointment was for a recall but she also squeezed me in for a 5K. Thank you!
9/13/2024
Karen K. VERIFIED CUSTOMER
I now request ****. He is a great communicator and I trust that he has no agenda except great service.
9/12/2024
Charlene A. VERIFIED CUSTOMER
Jack is wonderful to work with.
9/12/2024
John B. VERIFIED CUSTOMER
Enjoyed my experience with Kaylee, she explained everything very well.
9/12/2024
Brian J. VERIFIED CUSTOMER
Jack is always great to deal with in service.
9/12/2024
Jane C. VERIFIED CUSTOMER
Great job ****
9/12/2024
Ken A. VERIFIED CUSTOMER
Despite the fact that I showed up 24 hours early for my appointment, Kaylee was able to work me into the schedule. Randy Jones, who I usually work with was, As usual a pleasure. I’ll be getting tires from next month.
9/11/2024
Donald W. VERIFIED CUSTOMER
Very satisfied and the staff is friendly.
9/11/2024
David M. VERIFIED CUSTOMER
My oil change took 2 hours and you couldn’t fix my visor
Then my molding broke loose going through the car wash
Bad experience
After the free oil changes I’m done