Jack did an awesome job in coordinating my service today. He is always friendly and keeps me apprised of any and everything that is being done on my Tundra.
8/14/2024
Jim S. VERIFIED CUSTOMER
First, I must say a binary answer to such a question does not portend well for the quality of this survey request. I was mostly satisfied and pleased with the service and communications I received from my service advisor, Tamra Smalstig, and technician, Ken Hartman.
8/13/2024
Samantha H. VERIFIED CUSTOMER
**** is amazing! He is upbeat, positive and has excellent service every time. I love working with ****, he is my favorite part about Markquart Toyota.
Randy on the other hand is rude, hung up the phone without saying goodbye 2 times, came across bothered because he got the call while **** was at lunch. He could benefit from service training and how to effectively communicate. It was only because of **** that I didn’t leave from my experience and never come back.
8/13/2024
Delores W. VERIFIED CUSTOMER
Very satisfied especially getting my car washed!!
8/13/2024
Ellen S. VERIFIED CUSTOMER
Very satisfied, thank you Tamra!
8/11/2024
Kate W. VERIFIED CUSTOMER
Kaylee was incredibly professional and personable.
8/11/2024
James M. VERIFIED CUSTOMER
We scraped lower right fender against 6x6 wood divider.
You did not wash it for that reason??!!
8/10/2024
Randy G. VERIFIED CUSTOMER
Excellent service
8/10/2024
Donald N. VERIFIED CUSTOMER
Thank you.
8/10/2024
Susan L. VERIFIED CUSTOMER
Everyone was really helpful and just plain nice.
8/10/2024
Mark L. VERIFIED CUSTOMER
We liked Calvin and his excellent communication. He notified us of warranty coverage that we were not aware of. Our car was in the shop for one week, so he arranged for a loner car, which was a great service.
Calvin kept in touch with us during the maintenance period.
We would highly recommend him to any of our friends.
8/10/2024
Steven M. VERIFIED CUSTOMER
This was our first appointment with your service department and we couldn’t be more pleased. Everyone we came into contact with was pleasant, courteous, helpful and very friendly! Thank you for making our visit enjoyable. Our service appointment was on time - we were in and out quite quickly and enjoyed a cup of coffee and had a chance to watch some of the Olympics! Couldn’t have been more enjoyable. Thanks for your commitment to customer service!
8/10/2024
Richard V. VERIFIED CUSTOMER
Everyone cared that I spoke with. Very communicative staff and friendly. There were many challenging customers this day and the professionalism demonstrated by the staff should be commended by ownership and mgt.
8/10/2024
Mark H. VERIFIED CUSTOMER
Alost 2 hours for simple maintenance and oil change.
8/10/2024
Sandra M. VERIFIED CUSTOMER
????
8/10/2024
John T. VERIFIED CUSTOMER
Na
8/10/2024
Lisa B. VERIFIED CUSTOMER
We had a recall done. Noticed later in the day that every time we start to vehicle up, we are still getting the same notice on our screen that a recall needs to be done. Not sure if they forgot to turn that off or what happened.
8/9/2024
Timothy F. VERIFIED CUSTOMER
You tend to soak people and are very inconsiderate about other peoples time. I've been there 3 times and each time gets worse! Buy American!!!
8/9/2024
Josh T. VERIFIED CUSTOMER
Randy Jones is great! Very professional and customer focused. I appreciate all work that I have done with Randy.