No complaints, all was done in the time line they estimated.so we were happy for that.
2/12/2025
Steven S. VERIFIED CUSTOMER
Randy is a committed outstanding employee who provides outstanding customer service.
2/12/2025
Nathan M. VERIFIED CUSTOMER
I had a 2:00 appointment on Saturday. I called that morning to see if there was anything earlier available and they said yes. I did not explain why I wanted an earlier appointment. When I arrived they explained that they were running a few hours behind (a technician did not show up due to the weather) and it would be more than a few hours before my service was complete. Luckily I was not planning to stay (I had someone pick me up)and wait and luckily I did not have urgent matters later that afternoon. All that to say it may be nice to warn people prior to their arrival if the service department is running far behind schedule. It happens sometimes.
2/9/2025
Kenneth F. VERIFIED CUSTOMER
Great job as always and thank you for a job very well done as always! You’re service manager has been very pleasant to work with the many years we have owned Toyota vehicles!
2/9/2025
Charlotte S. VERIFIED CUSTOMER
Jack, you're a great guy to deal with. So glad you could do such a quick job in 2 hrs. I missed not having the car washed but I also figured it was because you were short 2 people. I left a happy, satisfied customer anyway! Looking forward to seeing you for the next visit! Charlotte S
2/8/2025
Patricia B. VERIFIED CUSTOMER
Jack was excellent!
2/8/2025
Tran L. VERIFIED CUSTOMER
Very professional and good work!
Thank you.
2/8/2025
Laura P. VERIFIED CUSTOMER
Staff was very courteous, brought my car back in the garage so I could put my baby in the car without being outside in the freezing wind/cold. I truly appreciated that, as she's in that stage where she sometimes fights getting in the car seat (which she did when I was leaving). Thank you ??
2/8/2025
Sharon L. VERIFIED CUSTOMER
Great job
2/8/2025
Quinn W. VERIFIED CUSTOMER
Jack is fantastic. Love working with him.
2/8/2025
Sheri H. VERIFIED CUSTOMER
Good job
2/8/2025
Lori J. VERIFIED CUSTOMER
It is always a pleasure coming in to Marquart and being greeted with a pleasant welcome from Jack. I appreciate his honesty and will continue to bring my vehicle to be serviced knowing that he is there for me with any concerns or questions I may have.
I have failed to give a shout out to **** as well. She too is always very friendly and helpful.
2/7/2025
Kristina S. VERIFIED CUSTOMER
I had two concerns while I was there yesterday for an oil change tire rotation.
First concern, was when they were pulling the car around after the service was done the technician who was driving my car, got out with his lime green vape and started puffing. When I spend that much money on a new car and to come to you for service, I don’t expect your technicians to be vaping in or around my car. it is highly unprofessional.
2/7/2025
Lan E. VERIFIED CUSTOMER
Fast and Friendly
2/7/2025
Piontek Family. VERIFIED CUSTOMER
The tire pressure was adjusted too low. The low pressure warning went off as I left the dealership and i had to refill air pressure . Ithe indicator showed 30-31 pounds per tire
2/7/2025
Judy P. VERIFIED CUSTOMER
I have been impressed with a professionalism and courtesy of your service staff every time I’ve been there. Keep up the good work.
2/7/2025
Lance J. VERIFIED CUSTOMER
We had a 1:00 apt. We were there 10 minutes early. He had trouble with the computer as we waited. Then he told us it would take until 3:10 to program our second key, change oil, and rotate tires. After 3:30 our phone told us the hood had been opened. I walked out to him at 3:45 and he didn’t know who I was. I said I’m not surprised you have forgotten me. We finally got out of there at 4:25. My wife explained how disappointed we were. We have bought many new cars. This was UNCHARACTERISTIC of customer service.
2/7/2025
Nicholas L. VERIFIED CUSTOMER
Thank you randy and team for prompt and Profesional response to safety repair, and dealing with a customers frustration respectfully
2/7/2025
Evan F. VERIFIED CUSTOMER
Service was EXCELLENT, I've avoided "name" dealerships because of the reputation I've heard people have gotten from them. Tampa was Amazing, she answered all my questions and then some she was amazing. When we went out to my vehicle, She waited for me to be satisfied while I was talking to the mechanic. She guided me all the way that i needed.
10/10 will do future business here.