Inver Grove Honda

Jason is the best! He always treats me like family. I couldn’t ask for better service. Everyone at Honda is nice and friendly. Just like my Honda family,

On my first oil change after buying my car I asked for alignment to be looked at as there was a shake when braking. I was told not worry about it and we’ll look at brakes next oil change. The misalignment that wasn’t addressed last time has resulted in tire damage. Now you’re trying to sell me tires for a problem that should have been addressed at purchase. Again at oil change. Again a couple days ago. If you’re willing to make it right I’ll bring my car in for tires. Otherwise I told Marcos I’m done giving money to you and will go somewhere I can trust. I would have stopped the brake job if it hadn’t already started. Including my purchase I have had a pathetic experience at Honda everytime. Nice people with snacks, that don’t listen and don’t follow through with what is asked, and needs to be done. Feels like there is a script instead of listening. Marcos talks like he’s read too many sales books, learned about cars on YouTube in the break room, and talks to me like Ive never seen a car. I told exactly what was wrong with it when I got there. Which was based off what your guy told me last time.did poor job answering my questions because he did a poor job listening. Seems like he would rather be liked than to be helpful. I should have spoke with a manger at the time, still don’t know how that didn’t happen. I came to Honda for the reputation and I needed ease. It has not been experienced. If a manager wants to call. Call.

Very helpful was able to squeeze me in for oil change without appointment

The service was quick and the staff were very friendly

Patient and listened to me!

I was helped instantly and the location was clean and well kept. I didn’t wait more then 30 minutes for my oil change.

I never received initial conformation after scheduling my online appointment. I called to have it sent to me. I called during a busy time to check the status of my maintenance; I was told I would receive a call back soon. I called again after waiting 2 hours. The customer service person said the service desk was busy again and that she would connect me to the service manager. I left a voice message. My service contact called about 40 minutes later, then the service manager called about 1.5 hours after that to check if I received a call back. This seems like a lot of leg work on my end to find out the status of my repair!

Katie is excellent

Very polite and answered all questions

Tim will be missed! He’s provided us with the BEST customer service throughout the years & has gone above and beyond!! We completely trust him & the relationship he’s built with us is the reason why we keep coming back!

Bob was great to work with. Burnsville Honda in 2 minutes from my house but I drive half an hour to Inver Grove because of the service at IGH.

Very Polite. Took the time to research my warranty. Explained after wards about new tires next time. Referred me to a nice very well managed soup and sandwich nook across the way. Very pleased.

As far as I could tell, everything was completed accordingly

He was very helpful and very friendly i will see him again you guys have the service team that will bring me back to take care my car

Derringer was friendly and took care of everything. I've been coming here for years. You have the best staff and always do a great job repairing my 2015 Honda Accord.

He is amazing And always has been towards me!!!! Great customer service!!!

Brady was great, very friendly and helpful.

Good knowledgeable and courteous service. Prices a bit high though. Thank yiu.

Work was excellent. Tim went out of his way to make sure I was satisfied and happy. Very professional and friendly.

Charlie was very professional. He was easy to work with.