I felt the wait time for my oil change and tire rotation was especially long this time (nearly two hours). My technician was off duty by the time my vehicle was done, and the person who summoned me from the waiting room did not go over anything with me; just said I should call the off duty technician the next day to discuss a couple issues that were briefly outlined in my paper work. There were two “reg flags” on my inspection that weren’t at all mentioned so I don’t even know if they were addressed and resolved, are related to the items that need to be addressed during this recommended phone call, or need to be addressed on a future timeline (hopefully nothing urgent?). Overall was a disappointing experience.
5/3/2024
Patricia B. VERIFIED CUSTOMER
Pleasant, explained process before, kept me updated during the work process and explained again after when completed. Very helpful.
5/3/2024
Britta S. VERIFIED CUSTOMER
Helpful and friendly. Great service
5/3/2024
Gregory V. VERIFIED CUSTOMER
Katie is very knowledgeable about Honda vehicles!
5/3/2024
Ann A. VERIFIED CUSTOMER
Outstanding service!
5/3/2024
Jennifer P. VERIFIED CUSTOMER
I came here to get my car serviced Tuesday and on my way home I realized I had oil stains by my sun roof. I didn’t have time to go back because I had to go to work. It’s really unfortunate because I am leasing this car and it was my first time getting it serviced.
5/2/2024
Margaret B. VERIFIED CUSTOMER
Justin was courteous and professional. I like that there is WiFi and desks where you can set up your laptop and work while they work on your car.
5/2/2024
Laura H. VERIFIED CUSTOMER
My service experience was very smooth thanks to Tim. He was efficient and kept me up to date throughout the process.
5/2/2024
Reid J. VERIFIED CUSTOMER
Really fast and friendly service.
5/2/2024
Coreen M. VERIFIED CUSTOMER
Thank you.
5/2/2024
Imran A. VERIFIED CUSTOMER
Excellent and impressive experience with Tim Larsen who is highly efficient and a professional guy.
5/2/2024
Michael P. VERIFIED CUSTOMER
It was a pleasure to work with Derrin!
5/2/2024
Maria U. VERIFIED CUSTOMER
Thank you Jason to do an excellent service! He always care about his customers!
5/2/2024
Sara K. VERIFIED CUSTOMER
It was more expensive than I planned, but the service person was kind and found a small discount. I know it had to be done. Just unexpected. Done right on time and I was kept informed.
5/2/2024
Cindy G. VERIFIED CUSTOMER
Very helpful staff.
5/2/2024
Daniel S. VERIFIED CUSTOMER
I was told that my car would be ready by 5:20, being my appointment was for 4:00, and I was there to drop it off at 3:50 for an oil change, tire rotation, and transmission fluid change. My car wasn’t ready until 5:45, and I didn’t leave until 5:50. Being I had to be there waiting, it was a bit frustrating.
5/2/2024
Lynn H. VERIFIED CUSTOMER
Tim is always a pleasure to work with. We appreciate your honesty and professionalism.
5/2/2024
Tynelle M. VERIFIED CUSTOMER
Easy and everything looks great! Thanks Jason!
5/2/2024
Miguel T. VERIFIED CUSTOMER
Always satisfying with my service thank you Kris
5/2/2024
Alex F. VERIFIED CUSTOMER
Inver Grove Honda service and advisor did an exceptional job has always.