The service people and cashiers are friendly, they explain things well and the service gets done on the car. Waiting room is big and clean.
4/17/2024
Nicole F. VERIFIED CUSTOMER
Justin was great, explained the new system that provides service updates clearly and effectively. Service was completed in the estimated time that Justin gave me.
4/17/2024
Stephen H. VERIFIED CUSTOMER
Darren is great to work with.
4/17/2024
Shawn M. VERIFIED CUSTOMER
Smooth. Nothing but honest professionals doing the job to get it done right
4/17/2024
Kirstyn F. VERIFIED CUSTOMER
Good job
4/17/2024
Nancy E. VERIFIED CUSTOMER
Katie was very professional and kind
4/17/2024
Michael M. VERIFIED CUSTOMER
Service was performed as stated and completed ahead of schedule. Free loaner very much appreciated!
4/17/2024
Timothy B. VERIFIED CUSTOMER
Jason was very helpful. He communicated clearly the issues of concern for the service of my car. He is top notch.
4/17/2024
Janice S. VERIFIED CUSTOMER
Terry is always so patient, knowledgeable and really listens to what my concerns and questions are about whatever service I have brought my car in for. He takes the time to explain what needs to be done, how long it will take and what it will cost. (Also thank Tim...I can't find his card but think last name Peterson(??) who checked the problem I came in without an appointment on Saturday, checked my car and told me it would be ok to drive the car over the weekend and made me an appointment with Terry. He was very reassuring and today when I was checking out even came in and asked if everything had turned out ok....he is at the first desk when you come into the check in area. You were really busy and I couldn't wait as I had another appointment.)
4/17/2024
Tyler P. VERIFIED CUSTOMER
My roommate, who works in the auto service industry, brought my car in for an issue with my a/c compressor that was covered by an extended warranty. I decided to do a multipoint inspection on top of that, during which the technician (Andrew Nguyen) added on a handful of other due services--most notably an oil change. I had performed a full synthetic oil change 2 days prior to my car being brought into the shop. It is honestly kind of insulting to be recommended something that was completely unnecessary, and takes away the trust I have that anything else recommended was actually important. It's apparent to my roommate, a service advisor himself, that Andrew is attempting to recommend unneeded services on the multipoint inspection to try to earn more hours. I think Katie was great though, I have no complaints about her service.
4/17/2024
Jimmy W. VERIFIED CUSTOMER
Great to work with.
4/17/2024
Mary B. VERIFIED CUSTOMER
I was disappointed with your new online service appointment because it did not allow me to choseKatie Ivey as my service advisor. However when I arrived for my scheduled appointment time and was approached by another advisor I requested Katie and she was able to help me. She is very professional and I trust her to take care of my vehicle.
4/17/2024
Sherry S. VERIFIED CUSTOMER
Inver Grove Honda deliver the exact same quality of service that I’ve come to expect over the years.
4/17/2024
Kenneth S. VERIFIED CUSTOMER
In and out quick
4/17/2024
Kelly S. VERIFIED CUSTOMER
Friendly, knowledgeable and always makes you feel welcome. A great asset to have!
4/17/2024
John J. VERIFIED CUSTOMER
Tim is the best!
4/17/2024
Christopher F. VERIFIED CUSTOMER
Jason is a nice guy and explained why my battery was not 100 percent. I’m a first time Honda owner and it was a good experience at your facility today!
4/17/2024
Matthew H. VERIFIED CUSTOMER
Brady is the best, he listens to concerns and feel like best care is being done with him working on vehicle.
4/17/2024
Carl L. VERIFIED CUSTOMER
Super job!!
4/17/2024
Bonnie R. VERIFIED CUSTOMER
Tim was extremely attentive and punctual on getting my vehicle serviced and also taking care of one of the sensor lights. He was adamant about getting it done that day and gave me a loaner for overnight so that I didn’t need to bring my car back. I was very happy with the service And accommodating of my needs