The staff at Honda Inver Grove is amazing! Curt was super friendly and provided great service
Thank you!
3/9/2024
Robert E. VERIFIED CUSTOMER
Needed a car wash…thought you did that
3/8/2024
Steven G. VERIFIED CUSTOMER
I usually only deal with Katie, but I gave Kris an opportunity to help me today. I’ve been coming here for over 10 years and I felt like a stranger with him. That has never happened to me before at the dealership. I got the text(which was a new procedure for me) that my car was ready and when I came up to checkout, my paperwork was not ready at the checkout. She went looking for Kris and he wasn’t there. Tim walked into the checkout area and recognized me and said hi and asked if I was looking for parts and when he was asked to process my paperwork and he found it and gladly helped me complete my transaction. I have now decided that I’ll only work with Katie, Tim or Terry going forward as that experience today was very frustrating.
3/8/2024
Richard S. VERIFIED CUSTOMER
Price quoted over phone for transmission fluid was $104. When I arrived, I was quoted over $400 because I have a nine speed transmission. Inver Grove Honda knows my vehicle, so how was it miss quoted over the phone? I’ll need to now evaluate other service providers for my vehicle going forward. Disappointed.
3/8/2024
Bill H. VERIFIED CUSTOMER
I like your new system. Texting is very timely.
3/8/2024
Rahel A. VERIFIED CUSTOMER
Katie is a very sweet nice, kind person!! I thank her so very much!
3/8/2024
Monica S. VERIFIED CUSTOMER
The adviser who helped me was nice. My car was completed within the time I was told.
I waited for 15 minutes standing by the car when I got there right on time for my appointment, and no one really acknowledged me. I felt a little lost since it was only my second time being there with my new car. After 15 minutes, the adviser came to help me.
I wish I didn’t have to wait that long for someone to come, but I was pleased with the service I got.
3/8/2024
Matthew A. VERIFIED CUSTOMER
Kris was great! Answered all my questions and rolled with the punches when things weren't quite as expected.
3/8/2024
John W. VERIFIED CUSTOMER
Tim was great to work with. Very customer oriented!!
3/8/2024
Gary F. VERIFIED CUSTOMER
Every thing excellent-very nice service tech, didn’t have to wait long. The tire pressure warning light had not been re-set. Thanks.
3/8/2024
Eric M. VERIFIED CUSTOMER
Derrin was very thorough and extremely friendly. Willis love to work with him in the future.
3/8/2024
Karla J. VERIFIED CUSTOMER
Thank you for the great friendly service and job done well.
3/8/2024
Rodney B. VERIFIED CUSTOMER
The final bill was more than I was quoted by $113
He said they fixed fog light without charge. I was charged although not the regular charge . However, I didn’t asked for this repair and he didn’t inform me prior to starting this repair.
There was no inspection sheet attached to my final bill.
He told me that I wouldn’t need new tires until the end of summer or possibly end of winter. The last advisor told me I would need new tires in January of this year.
Finally, he told me it would be completed by 4pm, I came in at 12:30 and they didn’t finish until 5:30pm. I know he’s new but this was the worst encounter that I’ve had with your service department.
3/8/2024
Kristen N. VERIFIED CUSTOMER
Katie is great, I feel very comfortable working with her.
3/8/2024
Brian S. VERIFIED CUSTOMER
Very efficient and courteous!
3/8/2024
Asmerom A. VERIFIED CUSTOMER
Thank you so much for the services .
3/8/2024
Ann B. VERIFIED CUSTOMER
Pretty amazing that I could come without an appointment for brake light and Justin did an amazing job!
3/8/2024
Yihui W. VERIFIED CUSTOMER
Katie was very professional, clear and personable!
3/8/2024
Nancy O. VERIFIED CUSTOMER
Katie was very helpful giving me assistance using the new system that Honda is using. She is always easy to talk to.