Marcos was great! Speed of service was great. They were suppose to wash my car, but didn’t. I would give it a 9.5 out of 10.
7/10/2024
Gregory S. VERIFIED CUSTOMER
Brady was very kind and thorough, explaining everything as we went and confirming reason for being there. There was an extra issue that he also resolved for us with the hood of our vehicle.
Enjoyed speaking with him!!
7/10/2024
Joey C. VERIFIED CUSTOMER
Marcos was friendly and very informative during my time at the dealership.
7/10/2024
Marianne F. VERIFIED CUSTOMER
As usual- I was treated very respectfully. Prompt service. Appreciated the car wash as well.
7/10/2024
Beth R. VERIFIED CUSTOMER
Bob was knowledgeable and friendly. He kept me posted about services needed and prices.
7/10/2024
Thomas N. VERIFIED CUSTOMER
Charlie was great! Very transparent and informative of the services for my car. Helped educate me and assist me with a filter for my car.
7/10/2024
Sharon D. VERIFIED CUSTOMER
Charlie was very helpful and kept me well informed about the diagnosis and costs.
7/10/2024
Neal C. VERIFIED CUSTOMER
Great guy and advice!
7/10/2024
Susan B. VERIFIED CUSTOMER
The actual service was fine, however I felt the customer service was lacking. I waited outside my car for a few minutes without any one acknowledging my presence. I work in customer service and I understand being in the middle of something, but it is important to acknowledge the person is there and tell them you’ll be right with them. Once someone was assisting me, it was not a very friendly exchange. The person seemed a little gruff. At the end, the person did ask if I had any questions, but didn’t go through what they did, so I’m not sure what questions I would have.
7/10/2024
Marie K. VERIFIED CUSTOMER
Always pleasant and explains things so I can understand.
7/10/2024
David F. VERIFIED CUSTOMER
Derrin is ALWAYS extremely thorough and I have complete confidence with the Inver Grove Honda Service Department. They work as teammates and support each other. That is what I say about the Service & Sales Teams To my friends and encourage them to purchase their next vehicle at Inver Grove Honda. Derrin is part of the TEAM and I am extremely willing to share his name to others who may need their vehicle serviced. Thank You Derrin and the entire IGH Honda Team
7/10/2024
Benjamin E. VERIFIED CUSTOMER
Tim is a FANTASTIC SERVICE ADVISOR!! UNFORTUNATELY, HE IS LEAVING INVER GROVE HONDA.... MANAGEMENT SHOULD BE ASKING THEMSELVES, "WHY IS THAT?" THEYVE LOST OTHER GREAT SERVICE ADVISORS AS WELL, SUCH AS CHRIS COOLEY.
TIM WAS PROFESSIONAL,NICE, EASY TO SPEAK WOTH AND EXPLAIMED WHAT/HOW THEY WOULD BE DOING TO MY CAR...
JOB WELL DONE, TIM!!!!
7/10/2024
Pamela P. VERIFIED CUSTOMER
Marcos was very thorough in his explanation of of what was being done and why. He was clear about the time it would take and the predicted cost.
7/10/2024
Osmund Thomas. VERIFIED CUSTOMER
Tim is awesome! Hes the best service advisor i've ever met.
7/10/2024
Thomas J. VERIFIED CUSTOMER
Great!
7/10/2024
Demetra R. VERIFIED CUSTOMER
Derrin was professional and courteous.
7/10/2024
June H. VERIFIED CUSTOMER
Would appreciate being noticed when when 1st get out of car for service. Such as I will be with you shortly eventhough they all didn't look busy.One person did acknowledge me later.It would be nice to have profile (by license) pulled up so know why your their when they take your car.
7/10/2024
Amanda R. VERIFIED CUSTOMER
Jason provide good services. He communicates wonderfully with us being Deaf by texting us with ease.
7/10/2024
Bart F. VERIFIED CUSTOMER
Katie and the rest of the service team have always been very helpful and answer all of my questions. Thank you!