I didn’t receive an estimated time of repairs or follow up during my wait. I don’t recall if the same person who approached my vehicle was my advisor. I spoke with the tire tech/ sales more.
I was a peace that I got tire price matching but it was not the full match. I was informed that Walmart does not offer a warranty but I fact it does. I have bought tires from Walmart before. Walmart tires were $220 each. Toyota originally charged $267 and then lowered it to $240/$247. I waited for routine service, alignment , 4 new tires from 10:15AM to about 4pm ish… I made 2 calls to get an update. The 1st call to service, she mentioned she would try to locate my tech and call me. I never received a call back. I called a 2nd time and was transferred to my techs voicemail and never got a call back. This is not the service I am use to at Toyota.
1/3/2025
Expressdry E. VERIFIED CUSTOMER
José Anguiano was very profesional. Very attentive and listen to all of our concerns. Provided great customer service. Job was done in a timely manner. Received a call once job was completed and brought to our attention any additional recommendations that needed special attention to our vehicle. Thank you once again.
1/3/2025
Nastassia S. VERIFIED CUSTOMER
Manny was great and gave excellent service!
1/3/2025
Brenda E. VERIFIED CUSTOMER
He is always a pleasure to deal with and takes very good care of us and ou cars.
1/3/2025
Alexis H. VERIFIED CUSTOMER
Alana was extremely helpful and answered all my questions.
1/3/2025
Patrick B. VERIFIED CUSTOMER
My time with Jose actually changed the entire trajectory of my day. Jose was very friendly, professional and informative. This man should be promoted. I recognize talent and leadership potential. Thank you Jose , no way Jose.
1/3/2025
Ernie E. VERIFIED CUSTOMER
My truck was in for 5 hours for new tires and 4 wheel alignment.
I had asked for my truck to be washed since it was not washed during my last service appointment. Truck was not washed again.
Not happy that I couldn’t get a simple wash.
1/3/2025
Ricardo G. VERIFIED CUSTOMER
Manuel was communicating well and well informed of questions I had , location was also welcoming and made my wait comfortable
1/3/2025
Jessie B. VERIFIED CUSTOMER
Always excellent service with Jose Toyota is truly lucky to have him in their team.
1/3/2025
Rose F. VERIFIED CUSTOMER
Your service department has been the only
Dealer to service my car and that speaks
for itself. When there was a problem,
It was resolved. Everyone is courteous the
only thing I see is the turnover on the
service drive.
1/3/2025
Arnel U. VERIFIED CUSTOMER
????
1/3/2025
Maria L. VERIFIED CUSTOMER
Oh yes, keeping me up-to-date regarding my car issues . Great customer service.
1/3/2025
Andrea C. VERIFIED CUSTOMER
John is an easy guy to work with, we’ve been working with him for years and we trust him a lot. He is the main reason we keep coming back for service, at Escondido Toyota. (23 years.)
1/1/2025
Zonia M. VERIFIED CUSTOMER
Mr Anthony H. Really good advisor ! Excellent service ! Thank you !
1/1/2025
Mario B. VERIFIED CUSTOMER
Great customer service as always!
1/1/2025
Rockland A. VERIFIED CUSTOMER
Looking forward to it! Keep an eye on Her, she would fit nicely into one of my companies !!!
1/1/2025
Albert S. VERIFIED CUSTOMER
Professional. Went as planned
1/1/2025
Christopher A. VERIFIED CUSTOMER
**** was terrible, I waited 5 fuckin hrs for a tired to get replaced