Excellent customer service. Very attentive and helpful.
12/15/2024
Michael R. VERIFIED CUSTOMER
Thank you
12/15/2024
Janine W. VERIFIED CUSTOMER
John is always so helpful.
12/14/2024
William M. VERIFIED CUSTOMER
So I came here n to use the flyer for the $129 4 wheel service. I said that was all I needed today. Well you aren’t happy with that so you have to find something “wrong” to make some more profit. I know I needed a cabin air filter since I’m dealing with lot’s of rodents at my house. Your price to replace the filter which I do fairly easy is crazy. I can replace the engine air filter easily. All this and you can’t run it through the car wash ??
12/14/2024
Florence C. VERIFIED CUSTOMER
Complete satisfaction with vehicle serviced and technician representative very knowledgable and friendly.
12/14/2024
Melanie R. VERIFIED CUSTOMER
My service advisor was communicative and helpful.
12/14/2024
Jonathan V. VERIFIED CUSTOMER
He made it smooth and simple. Communicated all that was needed to be known.
12/14/2024
James V. VERIFIED CUSTOMER
I had my cars serviced there for my years and will continue to GREAT SERVICE
12/13/2024
Nijessia C. VERIFIED CUSTOMER
I needed the service to be fast so I could go back to work and they accommodated me in the middle of their day. I bought a car 2 months ago and the battery died. It was a 4-year-old one but they decided to give me a new one free of cost. It was great customer service. They did it so I would be happy. Their words. It meant a lot to me, especially around this time of the year. I’ve had Toyotas since 2019 and I’m always pleased with the professionalism and service.
12/13/2024
Jennie A. VERIFIED CUSTOMER
Manny was awesome. He explained everything and I knew what to expect.
12/13/2024
Rafael C. VERIFIED CUSTOMER
Juan said that I couldn’t use the coupon I had in my pictures so I almost left but then I remembered to search in my emails and sure enough I found the email containing the coupons. I was then approached by another person who offered to help. I wanted to be helped by him but he then called Juan. It was not the best experience in the beginning but Juan did tell me about other service package options.
12/13/2024
Heather H. VERIFIED CUSTOMER
He was very easy to deal with, and the whole process was punctual and he kept me informed. Thanks
12/13/2024
Monica C. VERIFIED CUSTOMER
Alex was friendly, helpful, and informative, A+
12/13/2024
Constance S. VERIFIED CUSTOMER
Without the help & excellent customer service skills of Manager Shawn Heemstra my visit would have been a disaster. Thank you Shawn for being the Professional you are ??????
12/13/2024
Masako B. VERIFIED CUSTOMER
It was very quick end he was very good customer services
Thank you !
12/13/2024
Harish P. VERIFIED CUSTOMER
Very good customer service experience from your dealership. Thank you.
12/12/2024
Thomas G. VERIFIED CUSTOMER
Jose was super responsive, answering all of my questions and concerns. He and the dealership were very communicative about the whole process. The repairs were done in a timely manner as promised, and the cost of the repairs did not exceed the estimate that I had been given. It was a good experience to work with Escondido Toyota’s service department.
12/12/2024
Richard R. VERIFIED CUSTOMER
Great service McKinley and Kavin!!!
12/12/2024
Jennifer L. VERIFIED CUSTOMER
Manuel’s offer to service my car a few days early was so appreciated. Thank you!