This was the worst service experience ever! It took over 10 to 15 minutes to be even greeted and to start the check in process, the guy seemed annoyed that he had to check me in. After waiting over an hour and a half in your waiting room I finally started walking around the waiting area and see my truck parked ready for pick up, I go to the cashier to check out, they don’t have any paperwork and send me to Javier’s desk #9, nobody is there, finally the guy that checked me went to his computer to get my paperwork, he went back and forth from his computer to Javier’s finally he takes me over to the cashier, that took way too long, then she sends me back to Javier’s desk to get my keys, he’s standing there talking to a girl, the same one I saw him talking to outside of the cashiers office for probably 15 or 20 minutes, he finds my keys and says thanks for your patience. I was so mad ! There are more details if you’re interested in talking. My last experience with your service department was not great but not as bad as this time. Your service department ****!
9/13/2024
Bertha C. VERIFIED CUSTOMER
Good job
9/13/2024
Isabel B. VERIFIED CUSTOMER
Great experience for Mr. Pat Kelly
9/13/2024
Rebeca G. VERIFIED CUSTOMER
Manuel did a great job answering all my questions. He was friendly and did his best to get the information needed. The time it took for my car to get done was too much. 2hrs for a tire patch. Cashier service clerk was rude and not paying attention to me. Overall, I think Manuel did a good job.
9/13/2024
Kym D. VERIFIED CUSTOMER
Initial interaction with him was not the best. He suggested our driving style was the cause could be have our issue and that nothing might be done to fix the issue because no code would show up. After dropping off the car at 8:40am, I had no update on the status of the vehicle so I called at 1:45pm for a status. He did call me back in about 30 minutes and explained what they did, which was nice. I go to pick up the car and waited outside his door for a few minutes. I didn’t see him, so another service adviser kindly assisted me. As a whole Toyota escondido service department was fine.
9/13/2024
Rosa C. VERIFIED CUSTOMER
Thank you for a great service!
9/13/2024
Marion S. VERIFIED CUSTOMER
He was very helpful in helping me with a problem I had with my car.
9/13/2024
Barbara R. VERIFIED CUSTOMER
A+
9/13/2024
Nancy H. VERIFIED CUSTOMER
Josue kept me informed during the whole process. He was able to answer all my questions regarding this and future services.
9/13/2024
James D. VERIFIED CUSTOMER
McKinley is awesome! I appreciate his help with my vehicles.
9/12/2024
Antony B. VERIFIED CUSTOMER
McKinley is the best service advisor ever.
9/12/2024
Sarahi C. VERIFIED CUSTOMER
Una persona muy amable me ayudo mucho hoy.
9/12/2024
Victoria M. VERIFIED CUSTOMER
Andrew was so great! I appreciated all the info he got for me!
9/12/2024
Terrie Y. VERIFIED CUSTOMER
Tony was responsive and very helpful. He seemed genuinely concerned about our issue.
9/12/2024
Laura W. VERIFIED CUSTOMER
Pat is great. Always honest and timely (since I usually wait).
9/12/2024
Tracy Z. VERIFIED CUSTOMER
Josue was great, very helpful and attentive. We really appreciate his thoroughness and keeping us informed. We had a small issue after our service appointment and Josue was so helpful with resolving it for us. We hope to work with him again!
9/12/2024
Herminia L. VERIFIED CUSTOMER
My visit was great. I appreciated the timeframe in which it was done and the explanation of the recommended repairs. Juan and team provided great service!
9/12/2024
Melissa P. VERIFIED CUSTOMER
Thankyou for a great service
9/11/2024
Christina J. VERIFIED CUSTOMER
I was told my AC hoses were leaking and it would cost me 1600. I took my car to another mechanic who inspected my car, did the AC repair, check the pressure and found absolutely no leak!!!! I would have been scammed out of 1600.00. I called to aler Pat Kelly to what happened and all I received was a lame explanation to justify what happened. No apapology. It cost me 195.00 but at least I found out the technicians at Toyota recommend unnecessary repairs I should never trust Toyota again.