Javier is very nice and professional and caring. He was actually recommended to me by one of the merchandise sales guys to a former Toyota colleague who asked on my behalf when Mozie left.
8/9/2024
Jovel Jimenez,Veronica. VERIFIED CUSTOMER
Thank you very much for the great service. John went above and beyond. It was after hours, I was running late to pick up my car due to heavy traffic on the highway. He was able to wait for me and till I got there. I really appreciate for him.
Thank you John
8/9/2024
Dana P. VERIFIED CUSTOMER
I was greeted when I checked in with Manny Peddicord. He was friendly, polite and professional and he asked excellent questions which quickly determined the overall services which would be available. We were able to efficiently and effectively communicate the plan for today including an estimate of the time required since I was waiting in the customer lounge area.
I was happy with the service I received today at Toyota of Escondido.
8/9/2024
Marguerite D. VERIFIED CUSTOMER
I do not do social media so please DO NOT send things that require a social media response. I am old. Social media scares me.
8/9/2024
Nancy D. VERIFIED CUSTOMER
I love Javier Zuzueta he always explains everything to us. We feel very confident and we keep are toyota for many years.
8/9/2024
Alan P. VERIFIED CUSTOMER
Jose was easy to deal with. Greeted with huge smile. Knew exactly what was needed and told me all I needed to know. Great experience.
8/9/2024
Christopher S. VERIFIED CUSTOMER
The usual great experience.
8/9/2024
David G. VERIFIED CUSTOMER
Jose Anguiano is Excellent!
8/8/2024
Victoria G. VERIFIED CUSTOMER
Mae is very professional
Makes me
Love my Toyota repair dealership so much!
Been coming for years and people
Like Mae reinforce why our whole
Family
Comes here for work!
8/8/2024
Maria S. VERIFIED CUSTOMER
He listened and followed through.
8/8/2024
Marsha P. VERIFIED CUSTOMER
Juan was friendly and knowledgeable. Explained where we were in the service cycle and went over the details on our service. I look forward to working with him in the future.
8/8/2024
John H. VERIFIED CUSTOMER
Good job Christipher!
8/8/2024
Adrian L. VERIFIED CUSTOMER
Juan was great!
8/8/2024
Sandi P. VERIFIED CUSTOMER
Andrew is someone I can trust. Thank you
8/8/2024
Gary L. VERIFIED CUSTOMER
Very pleased with the service advisor Juan **** and the overall experience, including the quality of service.
8/8/2024
Maria H. VERIFIED CUSTOMER
Very kind/informative
8/8/2024
Deira P. VERIFIED CUSTOMER
He was very knowledgeable and didn’t make me feel stupid. He actually explained things and was amazing
8/8/2024
Cathy S. VERIFIED CUSTOMER
Thank you for his wonderful service. He kept me in the loop the entire way
8/8/2024
Susana L. VERIFIED CUSTOMER
Jose was very kind and courteous!
8/8/2024
Kc T. VERIFIED CUSTOMER
When car left with service advisor I asked how long it would take for the service. I was quoted 1-1.5 hrs. I waited for the car at Toyota. After 2+ hours asked the eta.. was told I needed to contact advisor. Looked for my advisor for half hour and presented with photos of the key to my wheel lock broken and he claimed to have been looking for me. I had been outside at the tables the entire time. Once we communicated I pushed for the car to be done. Waited more, now at over 3hrs asked again about completion and was told it would be another hour to complete paperwork. I went into the cashier to ask for my paperwork, paid and left. The wait overall time was 4+ hours and as mentioned quoted 1-1.5 hours, missed my appointment due to non communication
If I had known it was going to be 4hrs I would have navigated my day differently.. super frustrating!!
Oh to end it all, now with my key to my wheel locks broken Advisor said he would order me a new set and call me when ready to pick up… well now over a week and half no follow up on his end and still no replacement!