Toyota Escondido Auto Repair Service

Andrew was awesome and offered great customer service and made the whole process very smooth!

Excellent service by John suckling a big thanks

Juan was great, very pleasant and knowledgeable about my car.

The service advisor informed me that the service (mfrs recall)to my Tacoma takes up 4 hours (appt @ 1015). He explained to me the scope of the required service and I understood the need to wait up to 2 pm. At 10 minutes before 2 pm, I noticed that my truck was already in the lot. I assumed that the repair was done. I went to the cashier’s service and inquired about the status. The staff said that the repair was done but they have to prepare the “paperwork”. Was told it would take between 5 to 15 minutes to do the paperwork. Was told they will call me. At 2:25, no call received but thinking that a “paperwork” should not take that long to process I went back to the cashier’s service only to be told that they don’t have the paperwork. The staff directed me to go & see McKinley to find out what the hold. He wasn’t there. I asked the staff next door and he told me that McKinley should be back shortly. Stood in front of his booth for about 10 minutes but no show. I went back to the staff I spoke with earlier. I told him about my situation. He went inside McKinley’s booth…did something in the computer…came out minutes later and told me that the paperwork just got printed. He told me that I will be balled when the paperwork is ready. A paperwork taking that long to process, unbelievable! Got out of the cashier’s service and after additional 7 minutes (no call received) I went back again and spoke to a lady staff. She said that she was about to call me. After she made me sign the paperwork 4 times, she told me to give my receipt to McKinley. Gave my receipt to McKinley and he walked me to my truck. Opened the door, removed the plastic that the mechanic used to cover the driver seat, handed me my keys and he said “have a nice day”. From the time my truck was parked in the lot after the repair, the inconsiderate long wait for the “paperwork” was to a disservice to customers (my first visit & will not come back). All my experience with other repair shops …the process stops at the cashier’s desk and after settling any repair costs the car keys are handed to the customer any off he/she goes. Just voicing out my frustration about “paperwork” that someone in leadership looks into your paperwork policy and maybe streamline so customers don’t have to wait extra and unnecessary long time. My visit to your shop was an unpleasant one but the process can be improved.

Enjoyed the experience of a well qualified and curtious staff assisting me with my vehicle maintenance. The efficiency and productivity was very impressive. Thank you all for your proficiency. Sincere Reguards your client, Diana S

Thank you very much for the excellent service. Your kindness and prompt communication are appreciated.

Javier was great, he kept me abreast of the whole situation at all times. He knows what has to do for customers……

Customer service is awesome

Good job

Andrew was excellent ????????

McKinley did a great job, excellent customer service! Upon arrival he greeted me with a smile, he answered all my questions, very nice guy! 5 stars for sure!

I had an odd repair that needed to be performed. The dampener that allows the tailgate to slowly open was not working. It took some doing but between Essa, Francisco and Dan Gilliland, they found that the shock that needed to be replaced was located behind the driver side tail light. Good job by all!

McKinley was great, clear & regular comm about my service. Awesome overall experience. Will be requesting him again!

Sure

Essa Melendez was wonderfl. Fantastic customer service and he made me feel confident that I can trust Toyota Dealership/Services for taking care of my car.

My windshield wiper fluid was not topped off, usually this is something that is preformed during the multipoint inspection - but this time it was not, unfortunately.

Thanks to Javier Z for his recommendations Sincerely Pablo J

Thank yall for your excellent service. Even with the extreme flux of inventory yall had today. My car was completed in quick and efficient time. Your mechanic and pit team are super flexible and efficient.

Javier did a great job. Very professional.

Excellent services by Javier Zazueta