Jose’s customer service was fantastic. He was friendly and honest about the potential services needed on my car.
The reason I’m not completely satisfied with my service is that when I got my car back as soon as I got home I discovered my phone mount charger was damaged (it was functional before I took it there), there is a crack in my driver’s side door arm rest that wasn’t there before, and there is a rattling noise in my driver’s side door.
7/23/2024
Ben M. VERIFIED CUSTOMER
Sounds good. Really appreciated the no hassel approach. Very informative.
7/21/2024
Atul A. VERIFIED CUSTOMER
Minor comment: The final billing took an unduly long time to complete because I had to bring a coupon to the service advisor when picking up the car, after which he sent paperwork to the cashier desk which was very busy. There ought to be a way to streamline your process
7/21/2024
Felipe D. VERIFIED CUSTOMER
Good service
7/21/2024
Maria S. VERIFIED CUSTOMER
Mr. Juan has been very helpful, professional and with an excellent service
7/21/2024
Maricel S. VERIFIED CUSTOMER
Jose Anguiano is always helping us with several of our family cars. He has patience and explain everything and issues very detailed . He respond to our phone calls . Very professional and no negative attitudes.
Thank you
The Salinas Family
7/21/2024
Magdalena Z. VERIFIED CUSTOMER
They were helper to fix the problem that I had. Everybody was nice. I was satisfied thank you
7/21/2024
Thomas J. VERIFIED CUSTOMER
Great customer service and communication.
7/21/2024
Dennis S. VERIFIED CUSTOMER
Javier Zazueta and the tech’s at Escondido Toyota are always great to work with when my vehicle requires maintenance or service. Main reason why I only choose Toyota of Escondido to service my Toyota vehicle. Many thanks for years of great service and quality of work.
7/21/2024
Horn C. VERIFIED CUSTOMER
It took kind of long time until I went to ask her. No one called or told me about what the maintenance suggested or requested to do until I asked. I really do not like today's service.
7/21/2024
Richard S. VERIFIED CUSTOMER
None.
7/21/2024
Eulalia G. VERIFIED CUSTOMER
bad service, they didn't take good care of us, they made us wait a long time and with the impudence that they were going to call us when the car was ready, terrible service, it shows that they don't take good care of people
7/21/2024
Roy W. VERIFIED CUSTOMER
Mckinley what's absolutely outstanding. ???? Because of the way he handled my issue, I will forever recommend toyota of escondido for any future service. Mckinley, it's a total asset to your organization. Please pass on a superior performance to McKinley. Thank you
7/21/2024
Gerardo C. VERIFIED CUSTOMER
Javier Zazueta very professional very friendly very attentive to the customers
7/21/2024
Jessie B. VERIFIED CUSTOMER
Outstanding service great character Jose Anguiano knows his stuff answered ever question I threw at him with ease. He deserves a raise please give him a bonus to.
7/21/2024
Richard S. VERIFIED CUSTOMER
They are doing safety inspection which I requested for them not to do
7/21/2024
Josue A. VERIFIED CUSTOMER
I’ve had no problem with picking up my car after hours, but today the lady on the phone said I wouldn’t be able to.
She also said nobody could grab my keys from the service department tomorrow, which makes no sense considering there are other Toyota employees there on Sunday.
7/21/2024
Ursulina L. VERIFIED CUSTOMER
None
Have good morning
7/20/2024
Dara L. VERIFIED CUSTOMER
Jose Anguiano was very friendly, attentive, and helpful from the beginning of this service to the end. He provided excellent customer service and was very helpful by creating an account when he was unable to locate my information and explaining what would happen to the vehicle. Made the experience very pleasant, thank you!