There was a lack of communication as to why my vehicle was coming in. My husband was dropping it off as I was at work, and We were bringing it in for a diagnostic and oil consumption check for 1000 miles,. The only service they did was change the oil and start the process over again at my cost. I had to pay for two oil changes to start this process. And the service member put the blame on my husband for not understanding when it was the issue of their system being down and the record of my oil change, not being in their system. I am not returning to the dealership.
5/28/2024
Mark A. VERIFIED CUSTOMER
I brought my vehicle in for a recall that involved a weatherproof spray for the undercarriage. When I looked it over, it seems like 50% of the area wasn’t touched. Idk what your guidelines are, but I would have simply skipped the whole process altogether if I knew what the outcome would be. I’m happy with my vehicle, and it’s likely I’ll consider another Hyundai.
5/28/2024
Robert B. VERIFIED CUSTOMER
Got to my vehicle in excellent time despite no scheduled visit.
5/28/2024
Lori A. VERIFIED CUSTOMER
Very patient kind and educated service department
5/26/2024
Nancy R. VERIFIED CUSTOMER
since you
[] know my vehicle type details;
[] know the date & time of my appt;
[] you should have pre-ordered/reserved required parts;
i arrived at 08:30; promised 1hr service;
@ 10:30 i had to ask my status, as i was waiting;
I would have prefered to have been informed about part out of stock..
THEN i expect to have option to decide what to do !
at approx 11:00, i finally got car... wasted my Saturday schefules
Very disappointed.
You could also higher staff the CustService desk!
5/25/2024
Kathryn A. VERIFIED CUSTOMER
Brittany was very engaged and on top of things at the service area. She checked information and reviewed work to be done, and kept me updated on timeline. Check in/checkout was quick and efficient.
5/24/2024
Michelle B. VERIFIED CUSTOMER
Damon was extremely helpful and nice.
5/24/2024
Linda L. VERIFIED CUSTOMER
David was great. Personable, respectful and knowledgeable.
5/24/2024
Michael L. VERIFIED CUSTOMER
Brittany Reardon was very helpful and professional. It was a pleasure to work with her. However, I have not received any response from Hyundai regarding reimbursement for the rental car we needed while we waited for the Hyundai repair. We have submitted a request to them.
5/23/2024
Skylar B. VERIFIED CUSTOMER
Be cheaper.
5/22/2024
Nancy T. VERIFIED CUSTOMER
She was very professional. She explained everything.
5/22/2024
Kevin K. VERIFIED CUSTOMER
It was a process to have to change out an engine but the service team was great and helpful. I was shocked at how fast it was once Hyundai approved the swap - that being said there were a lot of hoops to jump through. The Kona is a nice car but for the last 2 years it was a nightmare burning oil , multiple service appts and overall not really getting a worry free new car experience.