Pride Hyundai of Seekonk Auto Repair Service

Yes I went in for a oil change and tire rotation which was good but the person forgot to look on the paperwork and was going to charge me I had to make him aware that I was covered under my warranty but other than that everything went well thank you

First, thank you for providing service to my car. The staff was friendly overall. I think their communication with the customer could improve some. There were many occasions where I was told to expect a call from them, and days will go back and nobody will call me. I had to call back almost every single time. Also, there were times where I will call and the staff would not know where the info/updates about the car were nowhere to be found. Finally, the staff will tell you they will have an update in a few days; you call to check on it, to realize they had not done anything to the car. All of this while I am paying for a rental car. Very frustrating.

I already sent a message

Damon is supposed to follow up on warranty for me to see if doors are covered because my doors are starting to rust. I told him I'd ask at my next service. I have no idea what the warranty is and no one has told me when I've asked

I did not the complimentary car wash

Damon did a good job considering the computers were down.

Great service. Thank you

Pride Hyundai absolutely only cares about making money and has no desire to care enough about its customers. I have a 2023 Sonata Nline and have followed every step of its maintenance plan to the T. I brought my car in a week ago for its 60k service, which included a coolant exchange. Upon the service, I noticed the car was running cooler, engine temperature around 150 degrees f, mind you, the car was operating at nominal temps of 200 before the service. I didn’t think too much of it as it was relatively warm. Well, a few days later when it started to reach into the low 30s, high 20s, the car was still maintaining 150 degrees for engine temp. I brought the car back in and they tried pushing it to the side that this is normal, when in fact it is not according to Hyundai. They had me bring my car in after fighting with them for an earlier appointment as I use my car for work and need to have it back on the road as soon as possible. The car sat all night Friday and then all day Saturday. If you have blue link, you know when you leave your car unlocked as it reminds you only a few minutes after leaving the car unlocked. Well I never got a notification when I usually do with my services which pretty much tells me that my car is being worked on. Red flag #1. Red flag #2 is that they said they had to bleed my coolant system which usually is correct for high operating temps, not low temperatures and stated all is operating correctly. They didn’t even run the car long enough to determine that even if they did run the car. I am 100% positive that they held a grudge against my wife and I about the scheduling fiasco and never looked or troubleshot my car. This is by far the worst Hyundai dealership I have ever been to. I will never again recommended people buying or servicing their vehicles here ever again. They just lost a big customer and I will never be back. Sincerely, A never returning customer.

Only down side is that when I made this service appt online, there was an option to have a rental instead of waiting. But when I showed up, I was told that was a mistake online and that isn’t an option anymore. Which i completely understand, I wasn’t upset but I would’ve planned better if I knew this info ahead of time. It only took an hour for oil change so I was happy to sit and wait but last oil change was 3 hours so I had to get a ride back and forth

Everything was fine

Excellent service

Great Staff, very satisfied, thank you for your services

They did not resolve the problem. My car is still making a loud noise when backing up.. I spent $1,500.00 for a repair that did not resolve the issue. I am very disappointed. I have another appointment next Tuesday and I am hoping that they can repair my vehicle. I usually get excellent service at this location, however, my last couple of visits were very underwhelming. I feel as though the staff is only interested in upselling their customers.

Great on time and great service ty

I was charged almost $600 for labor. All I got done on my car was new spark plugs, filter replacements, oil change and a drive belt replacement. This place overcharges their customers. During my visit I was never offered any coupons, I had to look them up myself. I believe this should have been offered upfront as part of your customer service. Due to the excessive charges, and lack of customer advocacy, this experience has made me reconsider being a customer in the future.

David Steele can be trusted to do the job at hand, and his customer service experiences are above all else. Give him 5 stars.

Brittany was awesome and super friendly, on the ball and all while teaching someone the skills necessary to work in her department, I was impressed by her coaching skills, we have all been the “new person” one time or another however those words were never said and the gentleman she was coaching was also super friendly and confident he will do well!

Satisfied

The service team was not forthcoming about the service required and I had to take my car elsewhere.

Thank you for your services