Lexus of Colorado Springs Auto Repair Service

Phillip was great, very professional and friendly. He took the time to explain exactly what my Lexus needed at its 30K mile mark. Good experience today. Thank you!

Lexus service is the best! Ken sylvester

The only thing I can say is lexus does outstanding work and very good customer service kudos to you.

Robert is always wonderful.

Kept me informed as how the repairs on my vehicle were proceeding. Also made sure I was aware of any issues not discussed before

Very best! Great staff!

Very courteous and professional, thanks again .

Great service!

I was completely satisfied with my care

Excellent service

Roberto **** did an excellent job in his role. However, I believe an aspect of the dealer’s process could improve as I explain here. I scheduled an appointment for 20,000-mile maintenance for my Lexus RX 350L. The scheduling representative stated the work could be completed in an hour, but since I had an appointment downtown, it made sense to request a loaner car, then pick up my car after my appointment since the rep indicated it would be no problem to have it done by noon. When I returned at noon, it was not done, but the desk checked ad thought it would be done in half an hour or so. An hour later, it was still not done, and the desk said the technician had gone to lunch, but it would not be much longer. But another hour passed before it was done. It was explained to me sometimes cars from the previous day do not get completed, so are given priority over scheduled appointments, thus despite the expectation given at the time I scheduled the appointment, two hours were unexpectedly sliced out of my day. Moreover, not all the work listed on the Lexus of Colorado Springs website as Factory Recommended is not listed as completed on the invoice. Although I appreciate the monetary compensation given for my circumstance, I think I would have preferred having the vehicle thoroughly maintained and ready for pickup as indicated. I understand SNAFUs happen. Nonetheless, you asked for my feedback. I harbor no anger or malice, but the circumstance was disappointing if not frustrating as well. Best Regards, Bob

Just great service all the way around. Very professional.

Anthony was a wonderful Service Representative! He was very professional, knowledgeable and very courteous. We will definitely keep coming to your dealership for service! By the way, the dealership is absolutely beautiful!

Roberto was exceptional!

Roberto is always extremely pleasant to work with and goes above and beyond to make sure I am satisfied with my service. An asset to your dealership for sure. Leslie Pryor

Truly a great experience! My Lexus had a wonderful spa day! She is humming along beautifully and I appreciate the care she was given!

Everyone was professional, courteous and kept me in the loop at all times. Roberto was knowledgeable and helpful in every aspect! Provided pictures and videos when I requested them

Great customer service and also great work environment

Very friendly & helpful! Fantastic customer service!

Roberto was very nice and helpful, knowledgeable of my cars needs and past service history. He made sure my wait was comfortable. Roberto explained things clearly so I understood the process. I am pleased.