Loaner car was a bad smell that made my family and I nauseous and the car was dirty. I had a hard time reaching the service department. My texts weren’t being answered. Nothing was explained if everything was okay with my car, no concerns? Brake levels? What was done to the car beside an oil change since I really don’t know what is done at the 10,000 mile maintenance. Usually would get a car detail at these maintenance’s but I noticed that’s stopped for awhile now. I really felt like I wasn’t a valued customer and I’ve been a Toyota/ Lexus owner since 2005.
11/24/2024
Fenecia C. VERIFIED CUSTOMER
Very professional pleasant experience.
11/23/2024
Carolyn A. VERIFIED CUSTOMER
Give Roberto a raise????
11/23/2024
Jered W. VERIFIED CUSTOMER
The facility is great!
11/23/2024
Jill S. VERIFIED CUSTOMER
I came in late one afternoon with a low tire pressure warning. Philip clarified the intermittent warning light and assured me if the situation occurred again it could easily be remedied. Great service and very positive attitude!
11/22/2024
Henry H. VERIFIED CUSTOMER
Trunk was “locked”. Had to come back next day for fix by Anthony
11/21/2024
Janet S. VERIFIED CUSTOMER
I was promised a loaner vehicle during my servicing. When I arrived there was nothing available. I was told I could wait in the lobby for an hour and a half. But I had already made other commitments that morning. So I had to reschedule. This is not the level of service I expect from a high-quality operation like Lexus.
11/21/2024
David W. VERIFIED CUSTOMER
The service staff I dealt with was OUTSTANDING. They are very professional and very personable. They care about pleasing their customers.
11/21/2024
Tracie G. VERIFIED CUSTOMER
As always, great service!
11/21/2024
Ensure, Llc. VERIFIED CUSTOMER
Thanks for your professionalism
11/20/2024
Pamela J. VERIFIED CUSTOMER
I love the new location in Colorado Springs, CO.
I recently visited your other location in Lincoln, NE the service and personal was excellent as well!
11/19/2024
Mike B. VERIFIED CUSTOMER
Service and crew were good,just wish they had the parts available to complete the service on the day of the service
11/17/2024
Kelly P. VERIFIED CUSTOMER
Roberto provided excellent service.
11/17/2024
Marcia N. VERIFIED CUSTOMER
Very professional
11/17/2024
Bridget A. VERIFIED CUSTOMER
This is in regard to the new location. The immediate Service area is a lot less comfortable without chairs to use. I had to wait several times today at the Sevrvice Advisors’ Desk.
I wanted to sit and wait or place my belongings on a chair while waiting. It’s hard to understand how a new Lexus location can be so short sighted about customer service and comfort.
11/16/2024
Tony L. VERIFIED CUSTOMER
Phil rocked it, took care our truck and me. Really appreciate that he treated me a a valued customer.
11/16/2024
Kaleb Y. VERIFIED CUSTOMER
Somehow managed to not put my tire on correctly and I 1000% could’ve died because of some mechanic's negligence.
11/15/2024
Anasthasie S. VERIFIED CUSTOMER
Ok
11/15/2024
Richard F. VERIFIED CUSTOMER
Every time I called the service department, nobody would answer. I finally had to come in to the dealership to get my questions answered. Rob took good care of me but the other service advisors need more training. When the dealership was on top of motor city, it was much easier to communicate with the service department.