Lexus of Colorado Springs Auto Repair Service

Roberto was great to work with and I appreciated his honesty and sense of humor.

Thanks for the good service

Philip treated me in a professional manner that is appreciated. Work on my vehicle was well done.

I am appreciative to Lexus for the video that they send me when repairing my vehicle and showing me the problems. I am also appreciative for the loaner vehicle that allows me to get to work and not worry about my vehicle being repaired and it gives the team at Lexus the time to take care of my vehicle throughly.

Convenient, courteous and professional.

I have always been satisfied with service at Lexus. I have come to expect it.

Roberto was excellent!

I brought my vehicle in at 10:30 for a 15,000 mile warranty service. Mr Luger informed me that the vehicle would most likely be finished at 3:00. I arrived back at the dealership and was told my vehicle had not even been started. He was very rude and said that just because I had an appointment it didn’t matter but that it happens frequently. I drove to Colorado Springs from Pueblo in good faith assuming I had a confirmed appointment as they informed me on the phone. I am very dissatisfied and cannot believe your dealership treats clients like this. My appointment should have taken 2 hours at the most. I will no longer bring my vehicle in for service at your dealership unless it has to be for warranty related repairs. This is the second issue I have encountered since you moved to your current location. The 10,000 miles appointment also did not go smoothly. I had been promised a loaner vehicle and when I arrived was told there weren’t any even though I had reserved one when making my appointment. I did not complain as I only had to wait 2 hours and couldn’t do anything about it. Please improve your service as that is one reason I bought a Lexus. My previous Lexus I had good luck with but that was at your old location. I will be informing Corporate about the issues I have experienced.

Asked for tires to be rotated and tire sensor looked at. Neither was done and I waited 2.5 hrs for an oil change!

Service was fine; however, I was told my wait time would be approximately 90 minutes and it turned out to 3 hours. Not fun!

Thank you for your kind and timely service!

Roberto, Was polite, efficient and kind. It was a great experience! Thank you!

All positive, friction free service

I did want to express specific thanks for cleaning my car. Because my antenna does not retract, Billy added a note not to put my car through the car wash so it wouldn’t get broken. Suffice it to say I was very pleasantly surprised when my car was returned clean! I hadn’t expected that but I definitely appreciated it. Thank you!

Wonderful customer service and beautiful new location

Ron my service advisor has provided exceptional service!

I am was able to get the work done as expected.

Roberto **** provided me with excellent customer service when I came in yesterday to have snow tires put on my car. He kept me updated regarding the service timeline. He is extremely courteous and professional. I trust what he tells me about servicing my car. I was very satisfied with the way I was taken care of. He went above and beyond in customer service.

Just great service all around.

Thank you for the work that was done in a timely fashion. Your technical worker was also VERY helpful at that time and Helped me with some problems I was having.