Philip was professional and courteous. Clear on what to expect.
11/6/2024
Mark S. VERIFIED CUSTOMER
I came to the dealership to claim the 2nd key fob that was promised me when I purchased my 2025 NX450h+. I made the appointment around 10 days prior to picking it up. Instead of the 45 minutes I was told that it would take, I waited 2 hours. I am very disappointed that I had to wait more than twice as long as I expected. I was not assisted by Roberto but someone else in the garage. This was the second time at the Nevada Ave. dealership I was made to wait far longer than necessary, the first was when I purchased the vehicle and lease outright. That took approximately three hours.
11/6/2024
James L. VERIFIED CUSTOMER
Service was professionally done quickly & efficiently. I'll be back.
11/5/2024
Gerry T. VERIFIED CUSTOMER
Great service in a great new facility.
11/5/2024
Nathan P. VERIFIED CUSTOMER
My recent visit at Lexus was great! I was checked-in by Robert as soon as I arrived. My vehicle was serviced in a timely manner and all service were completed satisfactorily. I am very happy to have Lexus perform routine maintenance on my vehicle! Thanks Robert and Lexus!
11/3/2024
Patricia B. VERIFIED CUSTOMER
I was treated discourteously and disrespectfully by a member of your service staff .
11/3/2024
Jim M. VERIFIED CUSTOMER
Billy was very helpful to my wife and I who are dealing with some health issues. He kept us informed as to the status of our service
We were pleased, thank you.
11/2/2024
Donna B. VERIFIED CUSTOMER
Rob is great! Always.
11/2/2024
Sterling M. VERIFIED CUSTOMER
Had to wait 3-4 hours to get my snow tires on
11/2/2024
Tabitha S. VERIFIED CUSTOMER
He was polite, friendly, knowledgeable, and provided excellent customer service.
11/2/2024
Jim W. VERIFIED CUSTOMER
Service rep was very friendly and professional. Great service and timely process. Thanks. Will be back for additional services!
11/1/2024
Fred P. VERIFIED CUSTOMER
Outstanding service!
11/1/2024
Joy D. VERIFIED CUSTOMER
I am extremely pleased with Lexus service, in general. Each interaction has been above and beyond in customer service. Today, I was able to order Blizzak tires for my Lexus, and I was extremely satisfied with the customer service Billy provided. Thank you so very much!
11/1/2024
Robert W. VERIFIED CUSTOMER
Great job
11/1/2024
Donna S. VERIFIED CUSTOMER
The lack of communication regarding status of my vehicle resulted in me stopping by on Monday to ask for a status update and again on Tuesday only to find out that the service technician assigned to do the work on my vehicle was off that day but he would be back on Wednesday and the service would be done and my vehicle would be ready for pick up. My main issue is the lack of communication.
11/1/2024
Maxwell T. VERIFIED CUSTOMER
Totally satisfied
10/31/2024
Maxwell T. VERIFIED CUSTOMER
Totally satisfied
10/31/2024
Steven B. VERIFIED CUSTOMER
Very professional and friendly
10/31/2024
Lorraine M. VERIFIED CUSTOMER
Robeto was great. As always, Appreciate the professional work on our car. Thank you!
10/31/2024
Valerie W. VERIFIED CUSTOMER
The maintenance required notice was not removed. The windshield sticker was also not updated. Overall your service department is seamless.
I will be transferring to Lexus of Greenwood Village as I live in Denver.
Thank you