Never any issues when I take me car there. I greatly appreciate the nice customer service and loaner while I wait.
2/28/2025
David V. VERIFIED CUSTOMER
Roberto has exceptional customer service Skills. The overall experience ensured my return in the future for my service needs. Thank you!
2/28/2025
James F. VERIFIED CUSTOMER
Time management important. Give me better ideas when the car is finished and ready to drive off the dealership. Understand your car cleaning team is under pressure. Overall good experience.
2/27/2025
Gregorio T. VERIFIED CUSTOMER
Roberto was very thorough and extremely professional. I will definitely keep bringing my vehicle to Lexus of Colorado Springs in the future!
Thanks for having Roberto on your team!
2/27/2025
Judi C. VERIFIED CUSTOMER
Philip provided great service.
2/27/2025
Kathy W. VERIFIED CUSTOMER
Philip Quinn was very helpful and answered all my questions.
2/26/2025
Clifton S. VERIFIED CUSTOMER
Roberto was very nice to me and took care of the needs for my car very professionally.
2/26/2025
Cris R. VERIFIED CUSTOMER
Great service
2/26/2025
Ervin R. VERIFIED CUSTOMER
Quick and dependable
2/26/2025
Corinne Y. VERIFIED CUSTOMER
We are missing a ski rack that should have come with the crossbars. I am upset that they are not with our car. Thank you for looking into why we do not have the ski rack.
2/26/2025
Al L. VERIFIED CUSTOMER
Philip it’s always great to work with. He’s very professional, thorough, and personable.
2/25/2025
Jordan S. VERIFIED CUSTOMER
Roberto was the best service advisor I've had! He was so kind and covered everything. I will request him in the future if possible.
2/25/2025
Lonnie P. VERIFIED CUSTOMER
Very fast service this time
2/25/2025
Gary P. VERIFIED CUSTOMER
Had a good experience
2/25/2025
Joan T. VERIFIED CUSTOMER
We arrived an hour early for a scheduled appointment and after checking, found out our car had not been taken back over 90 minutes after the scheduled time. We dropped off our car at 12:30 for a 1:30 appointment and our car was not done until 4 PM. No communication from service department.
2/25/2025
Jennifer W. VERIFIED CUSTOMER
It seemed to be a challenging Monday everywhere today including at Lexus Service Center. But you all stayed on track and cheerful even with the computer system not working properly and maybe a little short staffed? Thank you for taking care of my Furiosa.
2/25/2025
Beverly M. VERIFIED CUSTOMER
Roberto had 6 clients at the same time and struggled to get back to people about their wait times, which made some clients angry.
Maybe his work load could be divided out more evenly amongst all the service providers?!
We were very patient.
2/25/2025
Bart W. VERIFIED CUSTOMER
Amazing customer service. Rob has taken care of my Lexus RX360 for years. Great service, I get a nice loaner and the services and parts are affordable. I'm a customer for life.