I had a very positive experience with Lexus service this week. Billy is going to be amazing as he learns and grows in this industry. I wish him all the best.
9/8/2024
Catherine B. VERIFIED CUSTOMER
As always everything went smooth. Love the new place everyone was so kind .
9/7/2024
Benjamin O. VERIFIED CUSTOMER
Billy always does a great job. He's fantastic. I look forward to the survey.
9/7/2024
Kelly B. VERIFIED CUSTOMER
I picked up my car from the dealership yesterday. I took it in for a simple oil change and tire rotation. It was leaking oil so bad all over my garage floor today. I looked under the car and oil was dripping from underneath. So…it is back in your shop and I’m sure hoping this isn’t an issue again.
9/7/2024
Michael R. VERIFIED CUSTOMER
Billy was great. Service was great.
9/7/2024
Bill R. VERIFIED CUSTOMER
Billy was great. Explained everything. Answered all questions. He did a great job
9/7/2024
Glinda D. VERIFIED CUSTOMER
Helpful and courteous
9/7/2024
John W. VERIFIED CUSTOMER
This dealership needs a service manager. Until there is a service manager, please do not call me.
9/7/2024
Kenneth B. VERIFIED CUSTOMER
Great service guy
9/7/2024
Al L. VERIFIED CUSTOMER
Roberto was awesome. He was professional, courteous, and managed my expectations throughout the two days. I will request him as my service writer in the future.
9/6/2024
Sherrie W. VERIFIED CUSTOMER
The techs at Lexus of Colorado Springs are top notch! Friendly, helpful and kept me in the loop about its repairs before completing them so I knew where I stood when it was time to pay. They were fast and thoroughly explained everything unlike previous shops. I highly recommend them I give them 10 stars!!
9/6/2024
Donald T. VERIFIED CUSTOMER
I brought the car in about 12:45 for a 1pm appointment, a 15000 mile service. Upon arriving, I was informed that the car needed an oil change since the last oil change was over 16 months ago; however, I was also informed that the oil change would not be covered by the Luxury Care package that was purchased with the vehicle. I understood when we brought the vehicle that all scheduled services would be included in the Luxury Care package, so the fact that the oil change isn't normally included in the 15K service, but was needed due to time, doesn't make sense to me.
About 4:15 (after about 3.5 hours) I was finally notified that my vehicle was ready; however, the vehicle was not washed as I was promised and I was charged over $99 for the oil change (even after I mentioned that I have a new facility complimentary coupon at home (that I didn't think I would need to bring).
Overall, this was the worst service experience we've had in the 21 years since we bought our first (of 7) Lexus vehicles.
9/6/2024
Zahra R. VERIFIED CUSTOMER
Service adviser attention was outstanding
9/5/2024
Andrea G. VERIFIED CUSTOMER
Very professional & helpful!
9/5/2024
Eileen R. VERIFIED CUSTOMER
Took longer than expected- but I appreciated your service
9/5/2024
Scott E. VERIFIED CUSTOMER
Billy and Tony took Great care of me and my 2022 450h!
9/5/2024
Ruth D. VERIFIED CUSTOMER
Billy was great. Service techs forgot to put our glove compartment back. We had to return and Billy put it back in for us.