My home garage still fills with the smell of burnt oil caused by the mechanic not replacing the oil cap after the oil change. Oil spray covered the engine and ran down to the floor and driveway. I brought the car back and had it cleaned and oil topped up but the residual has to burn off.
8/28/2024
Vickie P. VERIFIED CUSTOMER
Robert was great. My regular service advisor was Phil Bailey but apparently today was his day off. Robert Field the bill very nicely and I appreciate everything that he did for me!
8/28/2024
Amanda S. VERIFIED CUSTOMER
Robert was great, helpful and thorough. It was a great experience as usual! Thank you.
8/28/2024
Michael F. VERIFIED CUSTOMER
Hi - we love our new car. I would like to provide some feedback that when we purchased our vehicle we asked the question as to if when we brought the car in for its scheduled service appointments if the car was going to be washed. We were told that it was indeed going to be washed. Our first 5k service did not have the car washed.
Thanks
8/27/2024
Sheri H. VERIFIED CUSTOMER
I had to return a couple hours later because my tire had 10 pounds of pressure too much.
So I spent 2.5 hrs waiting for them to tell me that there wasn’t a leak in my tire and because I didn’t check upon completion I had to return and get air removed (not knowing if I had too much air or my sensor was bad)
8/27/2024
Louise S. VERIFIED CUSTOMER
Thanks for finding me a great new car and taking good care of it!
8/27/2024
Jim C. VERIFIED CUSTOMER
Billy is the best. He took time to explain what was going to be done on my vehicle
8/26/2024
Edwin G. VERIFIED CUSTOMER
Great service and professionalism
8/26/2024
Jeffrey D. VERIFIED CUSTOMER
Very satisfied with the service
8/26/2024
Pamela W. VERIFIED CUSTOMER
Beautiful new facility. Staff was very helpful. Thanks
8/25/2024
Lisa G. VERIFIED CUSTOMER
I have received 3 surveys from Lexus today. I have given 5 star reviews on both. I’m irritated now. The only reason my review/satisfaction would decrease is 100% based on the amount of requests I receive to fill out ANOTHER survey! This is probably a request coming from some higher up who has no interaction with actual customers! Do your service managers, salesmen/women, and highly skilled mechanics a favor and put a stop to the surveys! You’re causing more harm than good!
8/24/2024
Arlene P. VERIFIED CUSTOMER
I always feel comfortable knowing the team will handle me and my vehicle well and graviously.
8/24/2024
Carol H. VERIFIED CUSTOMER
Love your new building and location. Never have I had a bad experience at Lexus of Colorado Springs.
8/24/2024
Roger H. VERIFIED CUSTOMER
Rob did great!
8/23/2024
Denise G. VERIFIED CUSTOMER
Good service with Phil, as usual.
8/23/2024
Keith W. VERIFIED CUSTOMER
Billy was great, but I had to go to the dealership to make an appointment. No one was ever available to answer the phone.
8/23/2024
William F. VERIFIED CUSTOMER
Smooth as silk today!
8/23/2024
Robyn B. VERIFIED CUSTOMER
Will do!
8/23/2024
Dana H. VERIFIED CUSTOMER
Excellent
8/23/2024
Dokotah M. VERIFIED CUSTOMER
Everyone I met was extremely professional, my car had a clip missing on the bumper, was sagging a little more than when I dropped it off, I said something to Robert and it was fixed immediately. Really appreciate the help and I'll definitely be back.