I was completely satisfied!!! Phillip. Made the whole experience wonderful
2/15/2025
Stephen S. VERIFIED CUSTOMER
Service was excellent. Thanks!
2/14/2025
Juanita L. VERIFIED CUSTOMER
When I scheduled my appointment I talked to Philip Quinn, I went over all the services I wanted which included an oil change, and was quoted $430. When I arrived to my appointment on 11/13/2025. The rep checking me in said he had no notes on the services I scheduled and proceeded to “figure it out”. At that time I was quoted $570 including a military discount. When we picked up the car the quote had yet again changed. Finally I arrive home to realize the oil change was not completed. I called Philip to ask why the oil change was not completed, he stated the package I got did not include an oil change and that he never talked to me or make the appointment however, I still have the automatic text message Lexus sends with his name on them. I am very disappointed with their customer service.
2/14/2025
Frederick P. VERIFIED CUSTOMER
Staff was very helpful and very knowledgeable of the issue of the situation; would recommend their services to anyone requiring help on their vehicle. Then again, this is Lexus.
2/14/2025
Jorge H. VERIFIED CUSTOMER
Great experience very people friendly and very professional
2/13/2025
Heather L. VERIFIED CUSTOMER
Philip was great!
2/13/2025
Oliver K. VERIFIED CUSTOMER
All good
2/12/2025
Mallory S. VERIFIED CUSTOMER
Billy and all of the staff were friendly, knowledgeable and professional. I really appreciated the open communication throughout the process.
2/12/2025
Michael M. VERIFIED CUSTOMER
Asked about Engine Sound Enhancement and requested it be disabled. Guy who checked me in said he didn’t know but would check. Picked up the vehicle and different adviser helped. Also didn’t know. They thought I was crazy I suppose.
2/12/2025
David K. VERIFIED CUSTOMER
We received great service and so appreciated the way Roberto **** carefully explained the services and answered all questions.
2/12/2025
Wendy S. VERIFIED CUSTOMER
Roberto was so kind and helpful. I look forward to the survey
2/11/2025
ROBERT S. VERIFIED CUSTOMER
Exceptional, very kind ????
2/11/2025
Zahra R. VERIFIED CUSTOMER
I am happy either way adviser hostility
2/11/2025
Steve C. VERIFIED CUSTOMER
I am driving a 19 year old LX. I am teated like I have a 2024 car! The best!!!
2/11/2025
Shauna R. VERIFIED CUSTOMER
He was great. Very helpful. I was stressing out and he help me stay clam..everything worked out great. His very knowledgeable and respectful.
I.love coming in to visit.
Shauna R
2/10/2025
Paula Kay. VERIFIED CUSTOMER
I told about an upholstery problem that’s been wrong since day 1. I was told that a spill happened. It was not from me. Must have happened in the original detailing. I do not lie! I resent the implication that I do.
2/9/2025
Michael B. VERIFIED CUSTOMER
Courteous and Friendly
2/8/2025
Jessika V. VERIFIED CUSTOMER
Phil ensured that all my concerns were handled with the highest quality of service.
He deserves a bonus.
2/8/2025
Charles B. VERIFIED CUSTOMER
He was great and he answered all my questions.
2/8/2025
MICHAEL B. VERIFIED CUSTOMER
I was pleased with every part of the service provided. Philip Quinn was awesome!