Excessive service work done did not resolve vibration in vehicle had to bring in again.
2/21/2025
Ronald S. VERIFIED CUSTOMER
Chad did an outstanding job!! He was very helpful. The loner car was very helpful. Whole experience came out very well. Ron Shirley
2/21/2025
Donald D. VERIFIED CUSTOMER
All the staff is always friendly and helpful
2/18/2025
Samuel D. VERIFIED CUSTOMER
Thanks
2/17/2025
Stephanie C. VERIFIED CUSTOMER
Excellent service.
2/16/2025
Andy L. VERIFIED CUSTOMER
Great service, brought my Buick in at 9:00 am and just call called in the morning at 8:30am I have been taking my car in for service for years and always happy with there communication on details that have been done and recommend service needed in the future. Thank you Jon
2/15/2025
Mark N. VERIFIED CUSTOMER
Not very happy that the initial estimate given to me in a text that I approved total $3600 and then the final bill that I ended up paying was $5100. This wasn’t clearly communicated in the initial conversation and I was not aware until the credit card was run.
2/15/2025
Leon J. VERIFIED CUSTOMER
It's always a complete pleasure to do business with Cardinale GMC.
2/14/2025
Geary C. VERIFIED CUSTOMER
Jon was very responsive when I first showed up, was prepared and ready to take my truck in. He promised my truck will be done at a certain time, and he delivered as promised. Was very pleased with the attention to service and the quality of people you have.
2/14/2025
David Craig. VERIFIED CUSTOMER
Jon and the service team did a great job.
2/13/2025
Josh G. VERIFIED CUSTOMER
All good...thanks, Chad!
2/9/2025
Chris G. VERIFIED CUSTOMER
Tony was great, customer service in the office and the ride back home was helpful. Points of frustration with this service: the technician did a fuel treatment. They spilled the additive on the side of the truck which leaked down from the fuel door. This was a sticky substance that did not come off in a car wash. This required a significant amount of effort to remove on my behalf. Additionally, the service was supposed to rotate the tires and fill them to factory specifications. It does not appear that happened as two of the tires are reading more than 5psi below spec. Frustrating for a $1600+ service.
2/8/2025
Natalie Marie. VERIFIED CUSTOMER
Everyone was very friendly and responsive to all questions and concerns. They were on time with the quoted amount of time the service required allowing me to get back to work as soon as possible.
2/7/2025
Josue Mateo. VERIFIED CUSTOMER
Great service and customer service.
2/7/2025
Juan Manuel. VERIFIED CUSTOMER
Muy satisfactorio
2/7/2025
Michael K. VERIFIED CUSTOMER
Chad was very friendly and helpful. He leveraged his industry connections to insure I was taken care of quickly. Promote ahead of peers.
2/6/2025
Brandon B. VERIFIED CUSTOMER
I am highly disappointed in the numerous failures of the service department in this visit.
1) After waiting 5 weeks for my appointment, just over an hour before - it was canceled.
2) After dropping my vehicle off the following day as mentioned I would be able to do, the shop clearly was not ready.
3) After 5 weeks of a wait, the vehicle had to sit for a whole 6th week before anyone was ready to do anything with it.
4) Service Manager failed to properly scan the vehicle when it was dropped off, as it was exhibiting all the problems in my complaint. He was able to see all the non-working items himself, but apparently none of this was sufficient and half of my concerns ended up being ignored.