Joseph was polite and thorough in explaining the details of my service.
3/8/2025
Katherine B. VERIFIED CUSTOMER
My service advisor really had very little interaction with me. The car is fixed, which is the desired result
3/8/2025
Kimberlee K. VERIFIED CUSTOMER
When I got in my car after the service, it smelled quite bad. I had to leave the windows down to air out the car. Also, after I left, I noticed that someone ripped a piece of plastic/insulation (I’m not even sure what it’s called) off of the bottom of my car. I will be sending pictures separately.
Also, I had $16 of “misc chrgs” that were on my bill that was not explained anywhere on the bill. When I asked about it, I was told they were “shop charges.” I don’t know what that means. Please consider adding a line item and explanation to your invoice.
3/8/2025
Pam N. VERIFIED CUSTOMER
On time service. Nice people at the check in area
Waiting room clean and light. Other cold drinks besides water
Would be a suggestion. Thanks.
3/8/2025
Jason A. VERIFIED CUSTOMER
I had a check engine light come on last week and found a recall as I scheduled the service. Brandon was courteous and supplied me with a loaner vehicle to use throughout the day. The repairs were done later that afternoon. The whole process was smooth and efficient.
3/8/2025
Shirley G. VERIFIED CUSTOMER
Mitch, thank you so much for your assistance. It's nice when management makes themselves available to customers.
3/8/2025
Bruce E. VERIFIED CUSTOMER
Communication and updates with Branden were not good! When finally Mitchell became involved it was much better! 10 days for that car to be returned! John, the sales manager I dealt with too tried very to get communication going! End of story!
3/8/2025
Rita G. VERIFIED CUSTOMER
Satisfied thank you!
3/8/2025
Denis M. VERIFIED CUSTOMER
Ethan was very polite and helpful. The rest of my experience was awful. The prices were outrageous and my efforts to reduce my costs by handling some repairs myself were thwarted by a ridiculously high “diagnostic” fee to get my car out of the service bay. To add insult to injury, I had to pay a 2.3% service fee to use my credit card. Someone could have told me that BEFORE I came in. For years I’ve had a good experience at your service center. However, after this, I will not be returning.
3/7/2025
Steve S. VERIFIED CUSTOMER
Branden was great. Professional friendly and most of all knowledgeable
3/7/2025
Diane S. VERIFIED CUSTOMER
Andy responded to my texts thoroughly and timely. Everything was good.
3/7/2025
Josue C. VERIFIED CUSTOMER
The best guy around
3/7/2025
Robert S. VERIFIED CUSTOMER
I’m so grateful to have the relationship with Planet Hyundai. Ethan and Tim more than went above and beyond to help me out in a rough situation.
3/6/2025
Juan C. VERIFIED CUSTOMER
He's the best guy around
3/6/2025
Joseph S. VERIFIED CUSTOMER
Branden did an amazing job helped me ever step of the way.
3/6/2025
Donna O. VERIFIED CUSTOMER
Was not able to get the proper filter replaced or the alignment done at the service time. It's hard to take time away from work again.
3/6/2025
Todd G. VERIFIED CUSTOMER
Well done
3/6/2025
David S. VERIFIED CUSTOMER
Ethan answered my questions and was attentive to my concerns.