This was the first time I’ve done this without my husband, he passed away recently and Ethan made this process very comfortable and easy to do! Thank you Ethan!
11/30/2024
Cindy B. VERIFIED CUSTOMER
The battery was dead. We had to drive to Costco to have it replaced & then put it in while it was getting dark.
We were charged for an unnecessary oil change due to a clerical error on the previous appointment which I had agreed to based on the misunderstanding.
What does the 4 wheel drive picture mean on the dashboard?
The lights still come on occasionally when we turn corners or travel over rough roads @ $151 repair.
Is there any reason why you would feel satisfied with this service?
11/30/2024
Kathlene S. VERIFIED CUSTOMER
The service was excellent as always. I’ve never had a bad experience and Ethan was friendly and professional.
11/30/2024
Laura H. VERIFIED CUSTOMER
The incorrect tires were put on my vehicle even after I sent a text message that morning, before ever arriving for my appointment, specifically asking if the exact tires I chose were in stock. I was told "yes we do have the tires here". Then I checked again when I dropped off my vehicle because the price seemed off to me AND explained again why I had sent a text asking about the tires. When I picked up my car and the price was yet again even higher than when I dropped it off, I thoroughly looked thru my receipt to discover the wrong tires were placed on my vehicle. Additionally, it was argued with me that those were what I ordered when I talked with the service team, which was impossible because I never spoke with the service team. They NEVER returned my message that I left them on Saturday when I scheduled my appointment. That was the whole point of my text that morning and me confirming the tires when I dropped my vehicle off. The woman who scheduled my appointment said she was placing a note on my appointment indicating which tires I wanted as well, but those instructions weren't followed either.
11/29/2024
Ligia G. VERIFIED CUSTOMER
He was quite friendly and responsive! I appreciate his hard work! Thank you
11/28/2024
Jeanette T. VERIFIED CUSTOMER
Great service always starts at the top . Kudos for management hiring the right people to deliver good service.
11/27/2024
Cheryl C. VERIFIED CUSTOMER
Every time I come, everyone everyone’s kind and efficient and helpful!!
11/27/2024
Karen N. VERIFIED CUSTOMER
Very accommodating with my needs.
Prompt service. Friendly ????
11/27/2024
Matthew R. VERIFIED CUSTOMER
Great service and very polite and timely.
11/27/2024
Jane M. VERIFIED CUSTOMER
Excellent service .
11/27/2024
Christina C. VERIFIED CUSTOMER
Always a great service!!!
11/26/2024
Janice C. VERIFIED CUSTOMER
...his treatment of me caused me to go out in search of an independent repair man. He will be doing the replacement of the tranmission gasket tomorrow, and I won't be looking back. Thank you, Andrew, for releasing me from a 15 year relationship with Planet Hyundai.
11/26/2024
Eileen S. VERIFIED CUSTOMER
Drew made our situation a priority. He and his team got the job done early and gave a nice loaner car while the repairs were being done. It was a huge convenience. Drew also communicated with us very well and kept us in the loop as to timelines and Work being done. We appreciated his stellar Professionalism and taking care of us and our car. We have been using Planet Hyundai for service for many years and the service just gets better and better thank you, Drew, for what could’ve been An inconvenient situation, pleasant, and resolved quickly. I would highly recommend Drew and Planet Hyundai to anyone who is considering purchasing a car or getting service done at your location.
11/25/2024
Jim B. VERIFIED CUSTOMER
Friendly good service pointed the way to go take car into service thanks
11/25/2024
Riley M. VERIFIED CUSTOMER
Thank you for fixing my engine in a timely matter I appreciate it!
11/23/2024
Jesse L. VERIFIED CUSTOMER
Thanks again
11/23/2024
Lynn B. VERIFIED CUSTOMER
Ethan and the team were wonderful. I had a quote for $475 at Utopia Tire in Frisco where I live for the exact same brake job including new rotors versus the $600+ I was charged at Planet. I’ve been a loyal customer since purchasing the great car from Lee Payne back in 2015; our family’s 3rd Hyundai. I anticipated better pricing for such a straight forward procedure. Lesson learned. Lynn B
11/23/2024
Lauren B. VERIFIED CUSTOMER
Joseph was great. Service was great
11/23/2024
Danielle V. VERIFIED CUSTOMER
Ethan is very responsive and wants to help with issues. It’s unfortunate that corporate won’t do anything when an advisor and a technician both agree there is an issue with the vehicle.