Planet Hyundai Auto Repair Service

Great service, as usual. Thank you.

The communication throughout the whole process was incredibly lacking, specifically from my service associate Andy. I am happy with how quick the service was, and the fact that it was covered by warranty, but the fact that I left half a dozen voicemails without getting a single response is very disappointing. I will not be returning as long as I can help it, and I will not be recommending this location to any of my friends of family.

Ethan was great...friendly, professional, thorough.

The only thing I wish should been mentioned by the service advisor is to rotate tires. It was not done.

I live about 45 miles away from Planet Hyundai in Golden. I purchased my '23 Sonata from this dealership because I received excellent service for my '06 Sonata for years. I've had the same experience with my current Sonata. All of your staff and technicians are well trained, knowledgeable and professional and your service process is streamlined. My experience today with Andy and Raymond was fabulous. Kudos to each of them that they were willing to consider my thoughts on the issue I was having with my vehicle.

Zach was great. Answered all my questions. Very pleasant.

Ethan was so great to work with! Thanks everyone at Planet Hyundai!

Great service .

Great job

Appreciate the help today. Great comms + service all around. Appreciate you!

Great Job thanks

All is well

My comments on this experience won’t fit into a box. My car completely died on a Saturday night. I called emergency roadside assistance Sunday morning. They weren’t great. Said I would have to call back the next day for a tow. I called the tow company on Sunday. Explained I would be flying on Monday. They said it would not be a problem as long as I left keys, etc. I communicated with the tow company Monday morning. They said they would pick up in 90 mins… they said I had to be there… then I talked them through what I had been told. Then they contacted me again and required that I send payment info… I thought my car was in the shop by Monday afternoon and was planning it to be serviced while I was away BUT learned late Wednesday that the car wasn’t towed until WEDNESDAY -and would not be ready on Friday. I then changed flights because I couldn’t fly home to be stranded with no car… then called to arrange an after hours pickup on Monday (which Zack told me was possible) only to have someone else tell me I could not pick up after hours (I was coming g from the airport). I finally talked this other person through the plan but it was a struggle with really poor info every step. Not to mention the fact that my car died out of the blue (and is now fixed but this is worrisome for me!!) Zach is great. Nice guy But the big picture doesn’t work. Everyone contradicted each other and I had to keep coaching the process to be able to get my car back. It was a tough experience.

I’m bringing my vehicle back in tomorrow. The liftgate did not work when I got home with my car. In addition, while trying to troubleshoot my Bluelink that is not working properly with the 800 service, I ended up damaging my vehicle with my garage door.. My fingerprint was not functioning today after I got the vehicle back and I noticed my seat and mirror settings also reset. I believe there is some sort of bigger system error causing my liftgate issue. No not happy.

Thanks for checking my brakes and possibly saving me from a terrible accident or hurting someone else…and explaining the fuse situation thanks again

Ethan was great this time and the last time I was in!

Very easy process and friendly.

Andrew was amazing b

Although it took a long time, I am glad to have my car back. Hopefully this engine will last longer than the first one.

The service was great along with the service team. I always like coming to your shop to fix our cars.