Everything went smoothly! Love the remodel. Joseph was really nice. Liked his jala(pen)o pen ????
10/23/2024
Timothy K. VERIFIED CUSTOMER
The staff was very helpful, assured me that I did not need any service at the current time, and that waiting until I hit 8000 miles past my last oil change would not effect my warranty or complimentary maintenance. A fantastic experience all around as usual.
10/22/2024
Alan C. VERIFIED CUSTOMER
Ethan was very professional and addressed all of my concerns regarding the recalls on my car. Good job!
10/20/2024
Myra R. VERIFIED CUSTOMER
Drew Smith was quite professional and personable, he kept me informed about the progress of the replacement of the tires on my car.
Unfortunately, an apparent error occurred which was out of his control, which caused my wait for the tire replacement to total nearly 6 1/2 hours— I arrived at 1035, and the work on my car was not completed until 5pm. I hope that I will never experience such a wait again—up until now I have been so satisfied with service my car has received at Planet Hyundai.
10/20/2024
Robert W. VERIFIED CUSTOMER
Car died today.
10/20/2024
Tunde L. VERIFIED CUSTOMER
I have been having for over a year an issue with a loose bumper since August 2023 when I brought the car for an AC replacement. Andrew was very patience with me and my request since i was very dependable of a car working 100 miles away and as going through difficult personal situation. He recommended when to set an appointment and that will help fix the car. Finally I feel I got my car back and fixed all beacause of him. We need people in charge like him that care for people and offer high level service. Thank you.
10/20/2024
Elaine L. VERIFIED CUSTOMER
Ethan is an excellent communicator, and a pleasure to work with. He has wonderful customer service skills.
10/20/2024
Jeffrey K. VERIFIED CUSTOMER
Great service!
10/20/2024
Eric D. VERIFIED CUSTOMER
The sole reason for dropping my car off was the fan shutting down with auto idle. I was told that is a normal feature of auto idle. I should have been told that before I emptied my car, dropped it, got a ride home, borrowed another car for work, left work early to pick up my vehicle, waited for an Uber to pick up my vehicle, waited for my car. All this inconvenience and hassle for something that the multiple people I spoke to about the problem while scheduling the appointment should have been told that it is how the feature worked. Know your product better.
10/19/2024
Molly B. VERIFIED CUSTOMER
can't thank you enough. For many years my family has used Planet Hyundai to service all of our vehicles because we know that our cars will always get the best to service in a timely manner. We know that when we hand our keys to your staff, that we are in good hands and can expect to leave satisfied.
I'm eternally grateful for the hard work that's been put in totaling my car run again.
Thank you again.
10/19/2024
Maryann M. VERIFIED CUSTOMER
I showed up without an appointment and everyone was willing to help me get a new 12v battery. I couldn’t have have asked for better service. Thank you!!
10/19/2024
Marcus M. VERIFIED CUSTOMER
Fantastic service- thanks!
10/19/2024
Aurora S. VERIFIED CUSTOMER
Zach was amazing in helping me make sure my car was ready before the snow started to come to Summit county. He arranged my appointment sooner than expected. He went above and beyond of customer service.
10/19/2024
Keith F. VERIFIED CUSTOMER
Usually, my car is washed after a servicing. This time I noticed it had not been washed. What’s up with that? Other than that, great customer service.
10/18/2024
April G. VERIFIED CUSTOMER
Good team of people. From the service writers to the mechanics
10/18/2024
Randi K. VERIFIED CUSTOMER
Zach is very friendly and made sure to answer my questions very thoroughly
10/18/2024
Aly T. VERIFIED CUSTOMER
I brought my car in because it consistently wasn’t starting the first time I turn the key. I got my car back 2 days ago and the problem hasn’t been fixed. It still is taking between 3 and 12 turns of the key before it starts. Ethan was communicative. However, overall service when I go in is lacking. One person told me it was my fault that a new catalytic converter was needed. Ridiculous.
10/18/2024
Dave N. VERIFIED CUSTOMER
Great service!
10/18/2024
Sarah A. VERIFIED CUSTOMER
Ethan was great!
10/18/2024
Kimberly C. VERIFIED CUSTOMER
I don't know what mileage until my next pull change. I didn't get a new window sticker. I'm old school. Please, I want a window sticker. Thank you Kim Caesar also Zach is very pleasant.