Planet Hyundai Auto Repair Service

Very friendly answered all my guestions

I would like to thank Ethan for all his help tiday

They never kept me informed, I was told the car would be ready by the end of the day Saturday or Monday, no word from anyone on Saturday so I assumed it would be ready by the end of Monday, no word all day Monday so I called at 3 PM, I left a message with the front desk, but no one called me back, I finally called back again at around five and they said it was ready, but it’s it’s not easy to make arrangements to go and pick up much less when they’re about to close. Would have been nice to let me know so wouldn’t have missed a day of work

Joseph was wonderful. And I love my car. Thank you!

I agree, it was a job well done. I will continue to use your services. Thank you, Katie C

I was unhappy with this experience. I made an appointment for 9:15am on Wednesday and was originally given a 24 hour estimate over the phone. When I arrived, Ethan told me it would be more like 48 hours and told me he would let me know if it was done earlier or if more time would be needed. On Friday, after over 48 hours had passed, I heard nothing. I emailed and called Ethan and struggled to get ahold of him. He never called me back after I left a voicemail. Finally he answered the phone in the afternoon and said my car had not even been looked at yet. Why did I bring it on Wednesday morning, then? I asked him to keep me updated. He said my car was 4th in line for service. On Saturday I called him twice for an update and he ghosted me. On Monday I emailed and called and he did not answer my phone call or email until he finally picked up the phone when I called around 1:30, and guess what? My car still had not been looked at. I asked him to please do the oil change and said I would be picking up the car today because what kind of dealership doesn’t have enough loaner vehicles and doesn’t look at the car after it’s been sitting in the shop for 6 days? I picked up the car after the oil change and will be taking my business to a different Hyundai dealership for the diagnostic testing.

They looked at my engine, why couldn't they find out what the sound was? And why did it have to take 3 days to look at the exterior door handle if you already had the car? That was main reason I took my car. I'm not satisfied at all. Nothing I needed done got taken care of or looked at even though you had my car already

They kept my car for 2 hours to tell me out of the cabin air filter, didn’t sent 20 point inspection results, didn’t fill tires, and my car is telling me I’m due for service in 900 miles. I wasted two hours at your service department for a cabin, air filter and inspection that didn’t get done.

My service reminder on my dash was not turned off - so it still tells me my car requires service when I turn on my vehicle.

Zach was amazing with his customer service. Took care of every request I had. Was very courteous in talking over the phone and in person. Five star for Zach.

Great job!

Zach, was very nice and easy to talk too. I would recommend for him to help me out in future items, pertaining to my vehicle. Thank You

Zach did great job but the service dept was soo busy sometimes it felt like you didn't exist

thank you , great staff efficient work in my vehicle. Everyone was very kind .

I was very disappointed. When I dropped my car off I was never approached to ask if I needed help. In fact I had to ask if I could get some help. I still had to wait! Once someone did help me It took a very long time to check me in that I lost my ride! Very disappointed in the customer service.

Great customer service!

Service advisors are really good at ignoring customers standing right in front of them. A simple acknowledgement goes a long way. Also following up with calling to advise the status of vehicle would be much appreciated. I had to call 4 times to find out what was going on with my vehicle. They told me it would be ready same day, I never received a call, called the next day then they tell me they'll let me know by end of day, no call, rinse repeat til I actually got the car back.

He was very nice

Very happy with the job ????

No, prides are ridiculous, more expensive than my Mercedes. $175 por checking/ diagnosing, not even fixing little things. $700 total for checking related issues. I paid $250 for fixing all those issues