I waited for 3 hours for an oil change to be done… when I called to find out why it was taking so long the service rep told me he didnt see the paperwork that my car was done and it had been sitting on his desk. I really wish that I was told as soon as my car was finished and not had to wait as long. :(
8/24/2024
Roxanne S. VERIFIED CUSTOMER
Thank you
8/24/2024
Frank O. VERIFIED CUSTOMER
I plan to keep my car.
I am totally satisfied with your service.
8/24/2024
Allison B. VERIFIED CUSTOMER
I purchased by 2014 Santa Fe in the fall of 2014 from
Planet Hyundai fir service since. I was really disappointed that the service this time was not as I have experienced before. I have too much to write and instead would prefer a call from the manager. Thank you
8/23/2024
Richard V. VERIFIED CUSTOMER
I feel that the staff went above and beyond to help me get sorted.
8/22/2024
Agnieszka K. VERIFIED CUSTOMER
I’ve been working with Joseph for the past three months on my issues with my car . He always provides the best service.
8/22/2024
Delaney B. VERIFIED CUSTOMER
He was great and completely understanding if I didn’t want to move forward with certain things. Felt very trustworthy
8/21/2024
Tamara R. VERIFIED CUSTOMER
Mr. Shirley was phenomenal! He was friendly, professional and answered all my questions thoroughly. My experience was very positive.
8/21/2024
Donald W. VERIFIED CUSTOMER
Everything was fine except the oil change took 2 hours
8/21/2024
Julie S. VERIFIED CUSTOMER
The only issue that I had is that I had asked to be contacted about the cost of the repairs. The information that I was able to access through the link showed a total due under $40. However, when I got there to pick up my car, the total due was over $300.
8/21/2024
Stanley L. VERIFIED CUSTOMER
Thank you. The trunk rattle, after three visits, is now fixed. I do understand this is a design deft/-yhat’s why it took extra time.
Given the frequency of this specific problem with the I5, I suggest you keep these parts in stock. I don’t know if you keep ICCUs in stock. It would be great if you did.
8/19/2024
Guadalupe A. VERIFIED CUSTOMER
????
8/19/2024
Jim S. VERIFIED CUSTOMER
All questions answered and service was quick. Thank you.
8/19/2024
Sonya M. VERIFIED CUSTOMER
My appointment was at 11am and it took 3 hours for an oil change and tire rotation. It was explained as I was leaving that they were short handed. What's the point of an appointment if it takes that long. Why isn't there communication that there may be a long wait when checking in?
8/19/2024
Jenna T. VERIFIED CUSTOMER
It took 48 hours to get any update on my car. My car wasn't touched for the first 24 hours. Don't schedule an appointment if you are not ready to look at it. It is a huge inconvenience for the customer.
8/18/2024
Ellen D. VERIFIED CUSTOMER
The repairs to the blemishes on our Hyundai Santa Fe Hybrid turned out perfectly.....we bought it used and now it looks brand-new! Thank you for your excellent service!
Ellen D
8/18/2024
Angela R. VERIFIED CUSTOMER
Well attended
8/18/2024
Jodi B. VERIFIED CUSTOMER
Thank you!
8/18/2024
Andrew V. VERIFIED CUSTOMER
Staff was friendly and courteous but the replacement tire for my car was not in stock.