When we made the appointment a couple of weeks ago we told them there was a recall that needed to be taken care of but what was needed to take care of the recall wasn’t ordered so they didn’t fix it. We live over 2 hours away from the nearest dealership so it takes planning for us to get service. Not happy that they didn’t get what was needed even though we made them aware of it.
8/7/2024
Madeline B. VERIFIED CUSTOMER
Everything regarding the service of my vehicle was satisfactory. However, I had to wait 2 hours for an oil change, this was my first time coming to the dealership for service so I guess I didn’t know what to expect but 2 hours seemed a little crazy to me. The longest I’ve ever waited elsewhere was maximum an hour. Another woman was also in the waiting room for the duration of my wait, and when I asked her how long she had been there she said 3 hours for an oil change. We decided to go down to the service desk to see how much longer as I had requested only an hour off of work and was starting to get stressed. When we spoke to someone at the desk, my vehicle was in the bay waiting and he then handed me my paper work. I didn’t ask how long it had been ready for but was a bit frustrated that I wasn’t notified when the car was actually ready. I know things happen and perhaps I came in on an off day, but wanted to leave feedback about the wait time.
8/7/2024
Billy O. VERIFIED CUSTOMER
I was extremely pleased with the service provided.
8/7/2024
Kaitlyn C. VERIFIED CUSTOMER
Drew was very attentive and answered all of our questions. He explained all the services and made sure we were comfortable. He truly cared and gave us some helpful tips because we are new to the area. Thank you!
8/6/2024
Michele D. VERIFIED CUSTOMER
I was not given a receipt for the service completed on my vehicle. I keep track of my service records for warranty purposes. I don’t know what was done. It hasn’t shown up on my blue link app either.
8/6/2024
Laurie M. VERIFIED CUSTOMER
he did a great job communicating & the service was very good.
8/5/2024
Barbara K. VERIFIED CUSTOMER
Riley was amazing!
8/5/2024
Jeremy M. VERIFIED CUSTOMER
Work came in slightly under bid, happy things have me safe on the road now.
8/5/2024
Donna M. VERIFIED CUSTOMER
Job well done
8/4/2024
Thomas M. VERIFIED CUSTOMER
There is no timely repair and communication. The service people just keep the vehicles no end. There is little communication. Staff is not knowledgeable.
8/4/2024
Joy K. VERIFIED CUSTOMER
The service is fine. I gave a coupon of $25 to the service person, but I didn’t see $25 deduction on the bill.
8/4/2024
Elaine M. VERIFIED CUSTOMER
Good service but it took much longer. 3+ hours
8/3/2024
Korrina D. VERIFIED CUSTOMER
My car sat on the lot for four days without anyone even looking at it even though I specifically mentioned that I would prefer to drop it off closer to when someone could look at it. This is a terrible business model. I’ve always said I’d have Hyundais for life but now I don’t think so anymore. Especially as the part in question can only be replaced at a Hyundai dealership. Very unhappy!
8/3/2024
Elizabeth C. VERIFIED CUSTOMER
Ethan was very professional, courteous, and thorough.
8/3/2024
Maribel I. VERIFIED CUSTOMER
Fast and very courteous customer service people, Love the new lounge area for coffee and snacks!
8/3/2024
M. R. VERIFIED CUSTOMER
Excellent professional service.
8/2/2024
Roland F. VERIFIED CUSTOMER
Ethan did an outstanding job.
8/2/2024
Floyd G. VERIFIED CUSTOMER
My wife had to wait for well over an hour after my car was serviced. When she brought it to the attention of a couple of workers one of them kept saying “it’s free, what do you want?!” Why be rude?! She didn’t ask to stay over an hour extra while the paper work was on the desk ready for pickup!
Yes, it was free but no one told her my car was ready for over an hour.
A manager, I think, gave her a free detail. So that was nice.
If she didn’t go up to the desk….who knows how long she would have waited!