Joseph the service guy was professional and kind.
Today the service was completed in record time. I had 2 recalls done.
Thank you for the Lyft ride.
7/17/2024
Tassy S. VERIFIED CUSTOMER
Ethan was very nice and clear about the items needing attention on my car. I am always happy with the service at Planet Hyundai!
7/17/2024
Derek D. VERIFIED CUSTOMER
Great service with friendly and helpful staff!! Happy to be bringing my new car here going forward! Thanks!
7/17/2024
Jihad R. VERIFIED CUSTOMER
Joseph was friendly, helpful and completed service on time.
7/16/2024
Gabriel W. VERIFIED CUSTOMER
Joseph was awesome! I've been back and forth with several different representatives over 4 months trying to get a warranty claim submitted. But, Joseph took the time in person with me to take photos of the car and submit the warranty claim right then and there.
7/15/2024
Andrew L. VERIFIED CUSTOMER
Disappointing service, customer service was great but actual repair services have been subpar and they called me in twice to pick up my car when it wasn’t actually ready yet or had glaring issues (window not working and not aligned with the door). They had me sign off on services before they would bring the car around for inspection and twice in a row there were ongoing issues. I understand that things happen but this should have been done right the first time and edges into incompetence when you make your customer drive out to the dealer multiple times to point out obvious lingering issues.
7/15/2024
Shelly S. VERIFIED CUSTOMER
Thanks for fixing my car in a timely manner. It is something Foundation Hyundai couldn't do in 2 months and you did it in 3 days.
7/14/2024
David Arnold. VERIFIED CUSTOMER
Great Service! Great Customer Service!
7/13/2024
Angela R. VERIFIED CUSTOMER
Usually, after leaving the car for service, you call me during the day to report the status of the car. This time, I did not receive that call and when I called the staff person that took my car for service, no one answered or returned my request about the status of my car. The following day I had to call mid morning and the staff person could not provide a status of my car or when it would be ready. I was at an appointment at Anschutz and had to spend $45 to return home. I communicated to this staff that I felt very disappointed with the poor quality of service to me and I wonder what is happening with your company. This experience left too much to wish for. I hope you use this to repair the quality of service, the way it used to be. Thank you for the attention to this matter.
7/13/2024
Kerri W. VERIFIED CUSTOMER
Been there twice for recalls, and check-in process is pretty chaotic. Wasn’t sure if I was supposed to stay in my car (there’s a desk in the driveway that says CHECK IN. but no one was sitting there). Then just had to wait because there was only one worker (Zach). Very nice guy! But wasn’t out of there until after 10 (appt was 945). Thanks!
7/13/2024
Eren C. VERIFIED CUSTOMER
All good, nice and smooth
7/13/2024
Diane Lynne. VERIFIED CUSTOMER
Zach was very thorough in explaining things to me and he made sure I was taken good care of.
7/13/2024
Cyndeth A. VERIFIED CUSTOMER
first time with your service department was excellant
7/12/2024
Mellissa R. VERIFIED CUSTOMER
Friendly service and comfortable waiting room.
7/12/2024
Marilyn P. VERIFIED CUSTOMER
Ethan was very nice and capable.
7/12/2024
Jordyn G. VERIFIED CUSTOMER
There wasn’t a lot of communication around what was going on with my car as far as updates and getting a rental car. I had to do most of the reaching out, which was frustrating. Everyone was very nice, but it was difficult not having a car for four weeks and I would’ve appreciated more communication that was initiated on Hyundai’s side
7/11/2024
Pamela G. VERIFIED CUSTOMER
After waiting 5 minutes before someone offered to help me I was very frustrated at check-in. There were 6
or 7 people behind the counter chatting with each other or working on computers. Ethan did help turn around my experience by explaining things and being really professional for the rest of my time in the building.
7/11/2024
Caitlin T. VERIFIED CUSTOMER
Ethan was great! He kept me updated and I got my car back in a timely fashion.