Everything was fantastic, as usual. The only thing I would say is that your 2% credit card fee should be posted at the payment desk. Someone saying, “cash, credit or debit” followed with “there will be a 2% fee added for credit card servicing. There is nothing I can do about that” is off-putting. Just post it :)
7/2/2024
Diana B. VERIFIED CUSTOMER
Zachary was very professional & went the extra mile with me due to having recent surgery. The alignment was improved & my vehicle was also washed ! I appt the extra touch & Zachary is an outstanding employee in your service department.
7/1/2024
Lynn L. VERIFIED CUSTOMER
There were some issues that meant I had to return several times, but i am satisfied with the final results.
7/1/2024
Pasquale F. VERIFIED CUSTOMER
Mitchell was wonderful and service was excellent. Very pleased with everything.
7/1/2024
Evelyn N. VERIFIED CUSTOMER
The only thing that is bothering me is he should have said something about paying with credit cards. There should be a sign telling customers that it is cash or check or you'll get charged with a fee for using your credit card to pay.
6/30/2024
Geraldine A. VERIFIED CUSTOMER
Please consider getting stools for people to use while customers wait for your service staff. It would be appreciated.
6/30/2024
Tanner S. VERIFIED CUSTOMER
There was no communication and what info was given was incorrect. I was told on the phone it would take 24 hours to know the problem but when I dropped the car off the told me it would take until Tuesday which was 4 days away. I agreed. Tuesday came around and I called three times and no one could give me an answer. On Wednesday I wait to hear from someone after leaving three messages yet no one called so I called. I finally found out that no one has even looked at it and they have no idea how long it was going to take other then “hopefully tomorrow”. I finally got my car back two days after that phone call. It was so annoying I also told them on the Friday that the car I was dropping off was the only car we had but no one offered the loner plan. And once I found out about it know one was will to help me get one. The Communication was awful and it felt like the whole team couldn’t care less to help. My car only took a few hours to fix there was no reason to have it an entire week!
6/30/2024
Benjamin S. VERIFIED CUSTOMER
Windshield is cracked. I expect it replaced ****-****-xxxx
6/30/2024
Michael M. VERIFIED CUSTOMER
Upon checkin the dealership sent a text to my husband. My husband let me know so I asked the service agent to please text me and gave my number. When my car was finished, the service agent finally came to get me and said they forgot to come get me when my car was done - one hour and forty minutes earlier. I sat in the dealership for 3 hours for a basic service.
6/30/2024
Ari K. VERIFIED CUSTOMER
It seems next to impossible to get someone on the phone. My car has been there since May 25th, and turns out it is a lemon. During this process, I have had periodic communication, but I can almost never get a real person on the phone. The only way to get someone on the phone is to call the sales desk and tell them you cant reach anyone in service. Cody was very friendly, and I know he is doing his best. However, I haven’t heard anything from him now in over a week.
6/30/2024
Maria C. VERIFIED CUSTOMER
Joseph excellent service
6/29/2024
Abelardo M. VERIFIED CUSTOMER
Ethan was really kind and polite, he communicate with me about the process and how long it was going to take. As well he also contacted me with job was done.
6/29/2024
Robert D. VERIFIED CUSTOMER
Ethan was great!
6/29/2024
Riley B. VERIFIED CUSTOMER
I feel like the communication loop has been very poor. The time estimate I received was 72 hours but I didn’t hear back until about 5 business days. I was also frustrated that my repair was not done right the first time and I didn’t receive any empathy or urgency in the communication after having to tow my vehicle at 2am due to the faulty service. The overall experience has been very frustrating and I hope Planet Hyundai can make things right on this second try although I haven’t been very encouraged so far.
6/29/2024
Richard E. VERIFIED CUSTOMER
Had engine replaced. 5 days later fuel pump went out. Charged me to replace pump. Strange the pump went out with a engine replace five days prior. Told me unrelated. Hard to believe.
6/29/2024
Carol B. VERIFIED CUSTOMER
Great team. Thanks for fixing Sparky.
6/28/2024
Paul David. VERIFIED CUSTOMER
I was there nearly three hours for an oil change. The person who made the appointment said it would be about one hour, when I checked in I was told one and one half hours and then it took almost three hours. I had to cancel an appt because of the delay. I was told the technician had to go to lunch, so don't schedule an appointment if there is no one to service at that time. This was not acceptable. I had to go down and ask about the situation after two hours and fifteen minutes. More communication would also have been appreciated. I hope next time is much better. Everyone's time is valuable.
6/28/2024
Betsy M. VERIFIED CUSTOMER
Joseph was very helpful. His calling me and explaining the problem was much appreciated m. We are very happy with the service and explanation of what is going on with my Palisade.
Mitch also did a standout job of making things right (during a tough time to have my vehicle go down) after a call center gave us miss information.
6/28/2024
Bernd H. VERIFIED CUSTOMER
He did a great job. Happy Friday!!
6/28/2024
Tristan B. VERIFIED CUSTOMER
We already spoke with someone who called the other day. I related that we had an overall positive experience, but our maintenance minder was not reset, we didn't get a multipoint inspection report, and there was some confusion about the timing on one of the repair items we were going to have done.