Zach was great! I was over warranty by 2,000 miles. He went above & beyond to assist with cost. Great customer service
6/13/2024
Peter C. VERIFIED CUSTOMER
- Staff were very polite and welcoming, catered to my needs and able to switch my tires as requested, I really appreciate the extra work.
- unfortunately there was little communication about work that needs to be done - my air filter needs replacing per the inspection but no one discussed this with me, more importantly when my new tires were put on not only did they have very low pressure, and one was leaking, but the 2 front tires were extremely bald - upon a 2nd opinion from another company they said not to drive on them and to get them replaced immediately- I would have really like that communication from your team at Hyundai and mot another company and I subsequently bought new tires from somewhere else.
6/12/2024
Susan S. VERIFIED CUSTOMER
The Planet Hyundai Representative was pleasant and informative, but the trunk latch recall was useless, as (unknown to me) there had been a replacement latch installed at some time in the past and the recall was not relevant. No need to contact me further.
6/12/2024
Ryan H. VERIFIED CUSTOMER
Zach was awesome, very responsive and easy to work with. The Tom Brady of the Planet Hyundai service department
6/12/2024
Geraldine A. VERIFIED CUSTOMER
Waiting area could be a bit warmer. It was very cold and I was not the only one that noticed.
6/12/2024
Anthony K. VERIFIED CUSTOMER
Great service!! Fast and convenient!!
6/12/2024
Georgia W. VERIFIED CUSTOMER
He was great
6/12/2024
Steven M. VERIFIED CUSTOMER
When performing the inspection, the technician incorrectly marked the washer fluid as full even though the car was actively displaying a notification that it was low. The fluid was not topped off until I asked. This makes me question if the inspection was done at all.
I was disappointed that the parts for a common problem with a TSB issued by Hyundai were not on hand. Now I need to return for another appointment to complete a small repair.
6/12/2024
Michelle T. VERIFIED CUSTOMER
He was friendly, professional, and kept me in touch with what was going on with my Tucson.
6/12/2024
David K. VERIFIED CUSTOMER
I just didn't think that asking to check my check engine light should take an additional 4 days. Other than that it was good and I apologize for getting so upset.
6/11/2024
Miles B. VERIFIED CUSTOMER
The idea of having one point of contact for service is ridiculous. The times I checked on my vehicle my service tech was on his day off. The part was on back order and took a while to get and nobody really seemed to be coordinated or knew what they were doing. Confidence lost
In this dealership. I was looking to buy my next vehicle here but I think I will look elsewhere.
6/11/2024
Michael B. VERIFIED CUSTOMER
Zach was very professional and helpful. I will be back in the future to get some additional work done on my suv.Thanks
6/10/2024
Carolyn A. VERIFIED CUSTOMER
Exceptional service! I definitely made the right choice of switching to this dealership for this and all future services. Thank you!
6/10/2024
Wesley T. VERIFIED CUSTOMER
Didn’t appreciate the 2% charges for credit card.
6/9/2024
Jonathan R. VERIFIED CUSTOMER
Great job and good customer service.
6/9/2024
Madison P. VERIFIED CUSTOMER
Very respectful, efficient and good at managing multiple clients at once.
6/9/2024
Rhonda H. VERIFIED CUSTOMER
Zachary was great and really helped with his kindness and professionalism.
6/7/2024
Linda K. VERIFIED CUSTOMER
Great customer service
6/7/2024
Andrew B. VERIFIED CUSTOMER
great people
very happy everytime
no surprises
6/7/2024
Joseph I. VERIFIED CUSTOMER
Great job by the service team. In the customer waiting area recommend a recycle bin for empty water bottles. I like the new renovations. ????