My Hyundai was randomly locking me out while the security alarm system blasted. At other times I would unlock the car, sit, and upon inserting the key into the ignition , the alarm would start as the steering wheel, brake, and gear shift would freeze. I brought it to Planet without an appointment and with Joseph’s (and the crew’s) help, a repair was made on the system. I had my vehicle back in 2 days.
1/30/2025
Michael B. VERIFIED CUSTOMER
Never got a call back, left multiple messages and nothing after. Left in the dark about the status of my vehicle. Terrible communication.
1/30/2025
Jack R. VERIFIED CUSTOMER
Awesome job… very clear and able to translate into normal language the things that were done. A little problem with the scheduling person but we got there.
1/30/2025
Natalie D. VERIFIED CUSTOMER
Thank you for great service and working hard to get the different parts needed to fix my vehicle
1/30/2025
Valerie B. VERIFIED CUSTOMER
Hi,
I had a question around my car taking a little longer to start in the cold temps. Instead of the rep telling me that is normal operation, I had to do a $175 diagnostic test which seemed very unnecessary. It seems in the complimentary review of the car, that would have been covered. When I came to pick up, the report I was given online wasn’t reviewed with me at all or even given to me in person.
Also, I noticed my headlight/ blinker are out when I picked it up and that wasn’t even marked on the report or mentioned at all. Hard to trust companies with cars in the first place but missing something so simple makes it even harder.
Thank you
1/29/2025
Betty L. VERIFIED CUSTOMER
Was happy they could have it done overnight.
1/29/2025
Sheri O. VERIFIED CUSTOMER
Very poor communication. We decided to pick up our car and take it to foundation Hyundai in Boulder. The tech and manager there were able to order the part without leaving my vehicle for days workout knowing when it would get looked at. Zachary didn’t even have rent decency to call me back or come talk to me when I showed up. Terrible terrible customer service.
1/29/2025
Mary S. VERIFIED CUSTOMER
Brandon informed me when the care was done and I received the inspection report from Andrew Smith in a timely manner. Everyone was very kind and professional.
1/28/2025
Christopher R. VERIFIED CUSTOMER
He was helpful and thorough. However we found another issue occurring since time of purchase. I will connect with Adam to resolve. Thanks.
1/28/2025
Lichelle A. VERIFIED CUSTOMER
I had scheduled an appointment to have my front door windows tinted, and to apply the clear protectant that was due in the sale of the vehicle. When I dropped off the car, the person who took the keys from me said he would let the service department know and that I was free to go. I asked if they needed to look anything up and he said no, and I also asked if they could address the recalls at the same time.. when I heard my car was ready to be picked up. I felt like something was off, so I asked if indeed the windows had been completed and came to find out that none of the windows or the protectant had been done. The person who completes those services was not able to be there today. but they had completed the recall updates. They said they thought someone called me to tell me that I couldn’t get those done today, but I never received any messages about it. I will have to reschedule. When I picked up my car, the screen indicated updates needed to be installed and I had to hit confirm. Once I did that I couldn’t use all the features of my car on my way home. It seemed to me that that button could have been hit in the hours before I came to pick up the vehicle.
1/28/2025
William L. VERIFIED CUSTOMER
We had difficulties communicating as for some reason my iPhone would not pick up his calls or voicemails. We had to revert to texts which while not optimal got us through.
1/27/2025
Marina K. VERIFIED CUSTOMER
Joseph was informative and personable. I appreciated being kept in the loop and felt supported throughout the process.
1/27/2025
Caryn T. VERIFIED CUSTOMER
We were told out vehicle was ready for pick up. The window was not calibrated correctly. So, now we have to make yet another appointment. Take the time out of our work to bring it back. We were told we could leave it until Tuesday when the tech was back. So that would have been 4 days without our vehicle.
Our service was NOT completed.
1/27/2025
Daniel M. VERIFIED CUSTOMER
Expedient service with quality care
1/26/2025
Corissa S. VERIFIED CUSTOMER
In my opinion, these guys went above and beyond because they had first give us an estimate on a time of being finished with the car which is 68 weeks. I got my car back in three weeks way before Itje time they had previously promised.. this team of ourr to of this world workers… went above and beyond because they had first give us an estimate on a time of being finished with the car which is 6to 8 weeks. I got my car back in three weeks way before I expected, which is a huge surprise, which means a lot, and really huge in my life because I was borrowing somebody’s car didn’t have a rental didn’t have a rental but was borrowing somebody’s car so it felt good to know that my car was coming back and these guys went above and beyond to make that happen praise praise, praise planet hyudai, great great guys great set of mechanics my car runs great and I can’t be more thankful and happy than I am with this car. planet Hyundai… you guys rock!!!!
1/26/2025
David H. VERIFIED CUSTOMER
Thankful for the quick unscheduled service on a Saturday.
1/26/2025
Andrea C. VERIFIED CUSTOMER
Thank you for always having the best people at Planet !!!!!
1/25/2025
Thomas F. VERIFIED CUSTOMER
Appreciate that my problem was prioritized as it has been recurrent and frustrating
1/25/2025
Robin A. VERIFIED CUSTOMER
Ethan was great and so glad he talked to insurance company
1/24/2025
Margaret B. VERIFIED CUSTOMER
There were a few recommendations to get relaced (air cabin filter, air filter, windshield wipers). I did know about these until after I left your facility when I read the report that was sent to me via email. My question is why would these things been brought to my attention while I was still there and could had them replaced at that time. Now I have to make another appt.