2 things stated that they needed to be replaced. I wasn't told this until I had my keys and was leaving (sent a link on my way out).
So now I have to go back just to get my air filter changed, which is ridiculous.
8/14/2024
Kevin T. VERIFIED CUSTOMER
Problem was not fixed and I believe the technician did not locate a known TSB addressing the issue
Nhtsa 20-NA-198 addresses my issue and has specific instructions for addressing the problem
8/11/2024
Ian L. VERIFIED CUSTOMER
Overall, service was great. They diagnosed my issue and had me up and running. The issue is, when they called me to pick up vehicle, I was told it was being washed. When they brought the vehicle out, it was still in the service bay. Multiple grease smudges and not washed. Minor inconvenience but I was told it was being washed. In their defense, they were slammed at closing time
8/11/2024
Cheryl J. VERIFIED CUSTOMER
He made it very easy for me, thank you so much ????
8/9/2024
Noel D. VERIFIED CUSTOMER
I do appreciate that they caught the fact that I paid for extra Toyota care service. They could have charged me and I wouldn’t have known so that shows integrity in a business. Thank you for saving me money.
8/9/2024
Janet C. VERIFIED CUSTOMER
Miles was very pleasant; he saw to the care of my Venza as well as my ride to and from the dealership so I didn’t have to wait for service to be done. The shuttle driver ,whose name I can not remember was a good driver and very pleasant. Thank you so much Miles!!
8/8/2024
Nathan H. VERIFIED CUSTOMER
Pat has the best customer service around! Very helpful answering all my question and greeted me with a good morning and got my truck in very fast! So glad Pat is a part of your team. He is truly one of a kind and very good at what he does, making sure customers feel like a person and not just an object.
8/8/2024
Stephanie M. VERIFIED CUSTOMER
Great as always. Thanks everyone. This is the best car I've ever owned. ??
8/8/2024
Darrin K. VERIFIED CUSTOMER
Every thing went great
8/8/2024
Ryan C. VERIFIED CUSTOMER
Professional service.
8/4/2024
Amanda A. VERIFIED CUSTOMER
Miles rocked it!! Super easy drop off, prompt text when the car was done. In and out without any issues.
8/1/2024
Daniel H. VERIFIED CUSTOMER
Great customer service. Miles was great
7/31/2024
Phillip Y. VERIFIED CUSTOMER
Service department is always polite and cooperative
7/31/2024
Robert S. VERIFIED CUSTOMER
The new rim that was installed had a chip in the powder coat paint
7/26/2024
Lori L. VERIFIED CUSTOMER
He just forgot to contact me when the car was ready. Other than that, totally awesome. Thank you.
7/26/2024
Mary K. VERIFIED CUSTOMER
This was an unnecessary trip. Apparently the technician who serviced the truck in May forgot to reset the mileage.
The service I received on Tuesday from Miles was excellent and that is much appreciated.
7/25/2024
Steven H. VERIFIED CUSTOMER
Called about a bad battery, Oroville Toyota had me bring my Tundra to the shop immediately and had me in and out in about 20 minutes! Thank you.
7/24/2024
Anna V. VERIFIED CUSTOMER
Knowledgeable and helpful! Thank you for finding out the issue with our tire!
7/24/2024
Barbara L. VERIFIED CUSTOMER
Miles Brewer always seems to go above and beyond to help me with my vehicle! He answers all my questions and is Very Patient with this Senior Citizen. He is Outstanding! I feel he takes care of my vehicle The Very Best He can. He is the BEST!! Thanl You, Barbara L
7/21/2024
Susan D. VERIFIED CUSTOMER
Thank you Miles! I appreciated your quick and friendly service.