Toyota of Whittier Auto Repair Service

Thank you

Vanessa provided great service. Very professional and helpful

Yes

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Thank you

Thanks to Joshua Yu for his detailed explanations of the work and for guiding me through the process.

Great service and very fast

Thank you

Great service, communication and vehicle was done at the time quoted.

This hasn’t been the first time Vanessa has assisted me. But per usual her customer service is always on point. The transactions are always smooth and efficient. Thank you Vanessa

She was very helpful

Great experience, Mr. Diaz was professional, knowledgeable & courtesy.

Francisco greeted me with a smile and treated me like a valuable customer to your service dept. I take my car in every January for maintenance service and he spent the time explaining what the service entailed and then I asked about a few things and he was very kind to listen and answer my concerns. When I left to go home, he asked if I needed a ride and I told him I live close enough to walk. He explained the procedure, gave me an estimate time for pick up and if anything more needed to be done, he’d contact me, which he did. We discussed the items and we both agreed only one of the suggestions probably should be done and I agreed. He was a pleasure to work with and I hope he’s there for my future visits. He cares about your customers and it shows. Thank you Francisco,

Great service and I loved her nails ????

very good

He was very respectful, answered all questions properly and promptly.

I brought my car to the dealership with a “check engine” light on and low tire pressure. I mentioned the check engine, but did not mention the tire pressure notification. I also mentioned to the service representative that I had an “oil change required” notification on. This was an error because I had recently brought the car into service. He assured me that they would address the notification. After a full diagnostic, they determined that it was not an engine or mechanical issue, but a battery problem. They recommended a new battery. I declined installation of a battery because it was DOUBLE the price compared to AAA. I decided to utilize AAA to replace my battery. Sadly after getting home, I discovered the “oil change required” notification was still on and my tire pressure was low. This made me question if the service department really inspected my car and if they actually did a “full diagnostic” of what was wrong. What exactly does “full diagnostic” mean when inspecting a car? I had simple fix problems and they completely ignored or overlooked those issues. Did they not address them because it wasn’t the reason the car came in? If so, iI do not think that would truly be an accurate FULL DIAGNOSTIC. Forget about the technicalities, let’s use some common sense. I am extremely disappointed and do not trust that I can bring my vehicle to this service department to get the service I need to maintain or fix my car and more importantly, keep my children safe and I safe on the road. I am extremely disappointed.

Did not receive estimate quote when I dropped off vehicle for Toyota service and add on air filter and spark plug replacement, when I picked up vehicle was told spark plugs and labor cost $500. Very disappointed that this was not quoted to me before service. Been coming to this dealership for years, lost trust in this dealership and don’t want to trade in my vehicle anymore. Spoke with service managers on phone, expecting phone call back.

I am so disappointed in Toyota Whittier today, as a woman I feel like I was taken advantage. When I received a call from Joshua for recommendations he made it seem like my total amount would be $380. Come to find out my total for everything was $700. I wish he would’ve communicated with me and explained that this would be additional to what I was already paying. I am so angry that I got scammed for services that shouldn’t have cost almost $400. Unfortunately this is the last time I come here

Was kind courteous, gave update on vehicle and delivered on time. I appreciate the Lyft option very useful.