University Toyota Auto Repair Service

My vehicle service should have been taken care of because the service dept broke a piece off of seat when doing a recall

Our truck is worse I'm not a Happy camper the oul light is still on now our battery light is on gas light plus transmission light is all on wasn't like this b4 that guy that was in training did our truck now its worse idk what they did to it today.

My truck smelled like oil , hand prints on the door and armrest of the console

I took my 2019 Toyota RAV4 in initially on 11/29/24 for an oil change, tire rotation, warranty repair, and a leaking tire. This was a scheduled appointment over the phone. Upon arrival on 11/29, they had no idea about the warranty part and needed to re-order it. They couldn’t find a leak in my tire even though I told them I have to put air in it every other day. I didn’t press the tire issue. They still did the oil change and tire rotation and scheduled the warranty repair for 12/11/24. No problems there. On my 12/11 appointment at 8:30am, they were able to start the warranty repair. I mentioned the leaking tire again because I had to put air in it several times in between appointments. Suddenly this time they were able to find a hole in it. While I was in the waiting area, they told me via the texting service that they ordered a new tire and scheduled me to come back in the next day to get it installed. Until then, I would be on my spare tire and the tire with a hole in it was in my trunk. I told them via the text service that my girlfriend would be bringing the car in the next day due to my work schedule. I kept waiting for the warranty repair to be done and by this time it was 12:30pm. I had to go in and ask for the status of my car and they told me my car had been ready for over an hour. The departments were clearly not communicating with each other. The next day, 12/12, my girlfriend brings the car back in for the tire installation. She gave my name for the appointment and they had no idea what needed done. They called me during work so I could clarify. After explaining, they still didn't even remember if they ordered a tire. They said it apparently got delayed and rescheduled me once again to come in on 12/16 to do the tire installation. Once again, my girlfriend had to take the car in on 12/16 due to my work schedule. After she gives them my name, they once again were confused what needed to be done to the car. After she explained, they did not know if I ordered the tire through them or not. They then asked why there was another tire sitting in my trunk when they were the ones to put it in there the week prior. There is clearly a lack of communication and note-taking between the different departments at Toyota. It was an extremely frustrating and unprofessional experience.

Left dome light on and it had been on for hours, also did not fix speedometer back to way it was after turning off service light, new car took me 15 minutes to get it back to normal where speed was displayed

Great Job!

Service was excellent! Very friendly and helpful and I enjoyed my visit

Blaine was great! Very helpful

Great service

Thank you so very much happy holidays

Not sure why mechanics would need in my safety /lock box but it was open when I got in. I shut it but it popped open several times on way home. Tried rearranging items and removing items, but it won't stay shut. I'll have to bring it back for maintenence.

Thanks for everything!!!

I made an appointment to have my Sienna served. I was then called back and told someone wanted to discuss offers on a new purchase. I wasn’t looking for a new one, but finally said I would see what was offered. When I arrived the person I was to meet with was not in yet. I was then treated like you were doing me a favor to try to find what I was looking for. I didn’t come looking but said I would listen to what offers there were.

The service was taken care of very quickly. Blaine is a very nice young man and was very pleasant to talk to.

Happy with the speed and professionalism. That makes it much more likely I’ll be back.

Blaine listened to me and consulted a more experienced staff person regarding a warranty question. He really tried hard to listen and answer all my questions.

While the entire staff has been very polite, I’ve unfortunately been unable to get my tires installed on my 2025 RAV4 after 13 days, 2 tire orders, and two service appointments scheduled. I understand that mistakes happen but I have to make sure I can safely travel. I had decided to use another company to meet my needs.

The service was wonderful and quick. Tyler went beyond super with his help. I am very pleased and would highly recommend the dealership.

Everything went very smoothly. I miss Ron but hopefully these new service representatives will do a good job. Hopefully Moses will be as good as University Motors.

Thanks