Happy to finally have our second key for our Sequoia. Hoping todays repair finally repaired our air conditioner that would not blow cold air.
9/7/2024
Logan T. VERIFIED CUSTOMER
Great service!
9/6/2024
Robert S. VERIFIED CUSTOMER
It was a wonderful experience!! Rodney took great care of us and understood our issues!! Wonderful person and Great Service from all!! We will be back again!!!
Robert & Patricia Simpson
Beverly Ohio
9/6/2024
Janet F. VERIFIED CUSTOMER
Excellent service and communication at the service center. The scheduling of my vehicle was a month out, would of liked more prompt appointment since the service was necessary to drive; Master waning light on Prius standard. Issue was bad water pump on hybrid system. The repair only took one day. Very competent and courteous customer service.
9/6/2024
Jason F. VERIFIED CUSTOMER
Great service quick and convenient
9/6/2024
Paul B. VERIFIED CUSTOMER
Fast and professional service.
9/6/2024
Jimmie C. VERIFIED CUSTOMER
Friendly, professional service
9/5/2024
Lori V. VERIFIED CUSTOMER
Great service!
9/5/2024
David C. VERIFIED CUSTOMER
Your process is severely lacking in its ability to process paperwork. My car returned to the lot from wherever it went, was parked, I received the notice of the service report and went to the service area and was told I had to wait for the completion notice in order to leave. 50 minutes later it came in and I was able to leave. The attitude was that if ‘that’s the way it is, they have a stack of services that they have to properly code. It is not what I expected from Moses. We used to live near Huntington and know the reputation. I had a car picked out for my daughter to come look at and informed the service guy there is no way I’d allow my daughter to buy a car there. We are only in the area due to an extended hospital stay, I thought things would go far better than they did. You have a lot of work to get this store up to your standards.
9/4/2024
Eileen F. VERIFIED CUSTOMER
Was quoted 60-90 minutes. Total time was 3 hours. There was no communication of what the delay was and Rodney gave the appearance of brushing me off as if it’s just something I have to accept. He was very short with me and acted as if I was bothering him for wondering why it was taking so long.
This was the second time interfering with Moses Toyota since you took over University and it was very disappointing, again. The first I was willing to write off because it was the week of the transition and that’s always messy. This time though has me wondering if I should take my service needs elsewhere because I don’t like wasting my time and I felt Moses Toyota did not do a great job of communicating why it was taking so long.
9/4/2024
Harry T. VERIFIED CUSTOMER
Derrick was very informative about my diagnostic.
8/31/2024
John H. VERIFIED CUSTOMER
Will do survey
8/29/2024
Louise F. VERIFIED CUSTOMER
They told me things that I had already changed but I didn’t know about the gasket being bad. So I ordered one. I was in for an oil change and from what I see now my 5 point inspection was they added oil don’t know if it was changed.
8/29/2024
Steven G. VERIFIED CUSTOMER
Professional n courteous service
8/29/2024
Samuel S. VERIFIED CUSTOMER
Awesome service
8/28/2024
N B. VERIFIED CUSTOMER
Derek was so helpful & personable! He explained everything about my service so well & was such a gentleman! I was very pleased with my experience there today.
8/28/2024
Barry W. VERIFIED CUSTOMER
Very helpful and fast service!
8/28/2024
James C. VERIFIED CUSTOMER
Don’t want to pay credit card fee
8/27/2024
Leonel M. VERIFIED CUSTOMER
Looking forward.
8/27/2024
Lisa S. VERIFIED CUSTOMER
Recall was supposed to take 4 hrs. They kept me there 6 hrs with no loaner vehicle! That is ridiculous for the extra time & no loaner vehicle for a recall taking that long! Very disappointed. This is my 5th 4Runner. Very unsatisfied. My husband is on his 2nd Tundra. I had to take the day off to get this repair done. We are both Very unhappy.