Many thanks to Rodney for his very professional and informative service. I appreciate updates on work status and suggested service. In particular, I enjoyed the discussion and his recommendations regarding new tires for my truck.Will come back soon.
8/24/2024
Clark S. VERIFIED CUSTOMER
Great job
8/23/2024
Michelle S. VERIFIED CUSTOMER
Rodney has been friendly and honest on both occasions we had our Toyotas recently. Thank you!
8/22/2024
Ann H. VERIFIED CUSTOMER
I was told car finished . All was well but it would take 20 to 30 minutes for paperwork! I didn’t mind waiting N hr for having the car serviced but why wait for paper work???????
8/22/2024
Paul E. VERIFIED CUSTOMER
Courteous, professional, knowledgeable. You’ll get all of my future work.
Thanks,
Paul
8/21/2024
Brenda W. VERIFIED CUSTOMER
Satisfied customer.
8/21/2024
Robert H. VERIFIED CUSTOMER
Very pleased with the work and quickness of getting the appointment.
8/21/2024
Nancy B. VERIFIED CUSTOMER
Just had Tires rotated and inspection of sites on our Sienna. We love our 2015 Limited Sienna & intend to retain its value and keep it running as long as we can. I appreciate Toyota dealerships. This was our first visit to a dealership in WV. We were pleased with the service. - Nancy B
8/21/2024
Joe C. VERIFIED CUSTOMER
Great job… thoroughly pleased with the professionalism and customer service. Thanks
8/21/2024
David B. VERIFIED CUSTOMER
1. Little older man who was a check in customer service person had a put -off bad attitude and told me to go to other customer service person.
He had the same attitude when I checked out!!
The younger service man was VERY helpful.
2. I was only to have tires rotated, since my inspection was good until 2026. They did an inspection without my permission and I was charged for it!!! This has left a very negative impression on me!!!
8/21/2024
Yves M. VERIFIED CUSTOMER
Derek did a great job and thoroughly addressed all my concerns.
8/20/2024
Sunny M. VERIFIED CUSTOMER
I was satisfied to a point
However my appt was at 11:15, and I received the MPI report at 12:05. At 12:45 I still had not been cleared to leave. I went to the front desk to inquire and 2 min later I was cleared. I come there during my lunch. I was over 1.5 hrs for service. It would be great if that time could be expedited. Thank you
8/20/2024
Mike H. VERIFIED CUSTOMER
This was my first experience with Moses Toyota. It was so much better than what I experienced at Koons Toyota of Annapolis where I purchased the vehicle. Recommend the GM of Koons Toyota spend some time with Moses and learn how to treat customers. Great job Moses Toyota.
8/20/2024
Doanna C. VERIFIED CUSTOMER
Took back before left the lot bc the low tire pressure light was still on for the rear passenger tire and they were to be rotated? Took the vehicle back and it was only back there a brief time and back out.. no explanations, no answers, and when I waited and then walked in to see if it was truly done … he was on the phone and waved me on that keys were in it. Got there at 130 left at appx 345. Plus they never gave me paper work back. Report had “green” for wipers check yet the update and recommendation was to change all of my wipers due to streaking….. for $90!?! No oil change “sticker” either. I reset the oil life myself bc I clearly didn’t trust if it was done or not. Highly doubt I will be back. Waiting room was good for me to work in at least since it took so long
8/20/2024
Jeffrey N. VERIFIED CUSTOMER
Thank you
8/19/2024
Rashida K. VERIFIED CUSTOMER
Everyone was professional
8/18/2024
Michael O. VERIFIED CUSTOMER
I know the place was busy. Thanks for working me in!
8/18/2024
Adam F. VERIFIED CUSTOMER
My family and I will seek alternate service centers from here on out due to the lack of customer service and general rudeness from your receptionist.
8/17/2024
Kathryn M. VERIFIED CUSTOMER
I was disappointed that you no longer offer the electric cars to use when I bring my vehicle in for service. I drive an hour to have my car serviced and enjoyed being able to drop it off and go do other things instead of waiting 2 hours for an oil change. You should bring that service back.