Derek was easy to work with, listened to all of my issues with the Car and had them checked out by the technician.
7/24/2024
Z A. VERIFIED CUSTOMER
Go Team. Ty
7/24/2024
David C. VERIFIED CUSTOMER
Long wait for a tire rotation
7/24/2024
Vetra F. VERIFIED CUSTOMER
I really appreciate that time was taken to get my vehicle taken care of and the workers that I encountered were friendly
7/23/2024
Charles W. VERIFIED CUSTOMER
1) Rodney was fine, I would hire him.
2) you need to figure out the IT part of your business. Making a reservation online at University Motors that is not showing up for y'all is bad - then getting messages about missing my appointment is very confusing.
3) your techs need to learn the state inspection RULES for WV, and pass vehicles that meet the RULES, even if there is some service needed which is not interfering with a SAFETY issue. Playing games to try to force service with y'all is unethical and unhelpful.
4) I was told when I picked up my Toyota that I was to use only FULL SYNTHETIC oil to get the 10,000 mile oil change intervals, which I had been doing. Why the holy f*** did I go to the dealer and then you put conventional oil in the engine???? Is the 10,000 mile interval still correct?
7/23/2024
Matt R. VERIFIED CUSTOMER
Asked for an oil change and tire rotation. Did not rotate my tires
7/21/2024
Angala C. VERIFIED CUSTOMER
Good communication. Just remember when giving estimate, to include tax since for a large amount that adds $300 more.
7/20/2024
Allen P. VERIFIED CUSTOMER
We are always pleased with Jeff Murray and his service team . He always goes above and beyond to keep our family safe on the road . We appreciate it tremendously
7/20/2024
Rafael M. VERIFIED CUSTOMER
Shuttle service,
7/20/2024
Heather K. VERIFIED CUSTOMER
Very good service!
7/19/2024
Cathy F. VERIFIED CUSTOMER
Great service
7/19/2024
Christopher L. VERIFIED CUSTOMER
It’s the people that make the difference! Great service. Thank you ????
7/18/2024
Gertraud I. VERIFIED CUSTOMER
Ron and his team were very helpful!
7/18/2024
Mckenna O. VERIFIED CUSTOMER
I had an appointment at 8:30 in the morning and I was only getting an oil change and the 28 point inspection so I didn’t expect my car to take too long. It wasn’t that big of a deal but my car took almost 2 and a half hours, which maybe that’s normal but I didn’t think it should take that long.
7/18/2024
Sijin W. VERIFIED CUSTOMER
Very happy with the service, great job!
7/18/2024
Doug B. VERIFIED CUSTOMER
Derek and his team helped us in an hour of deep need—we were on our way to Kentucky to visit family and had a crisis need for service. Thank you for squeezing us into your very busy schedule and for fixing our wheel bearing problem and getting us on the road again! Your team rocks!
7/18/2024
Bruce W. VERIFIED CUSTOMER
Will you actually read this?
7/17/2024
Lawrence B. VERIFIED CUSTOMER
Rodney has always been great to work with. The service was a little slow on my wife and I oil changes, other than that, everything was fine.
7/17/2024
Brian S. VERIFIED CUSTOMER
Sales and collision center went above and beyond. We were disappointed with our service experience. We actually dealt with all 3 departments while we there for almost 5 hours.
Thank you